I would like to share my experience from this weekend in hopes that you avoid this hotel and don't get treated the way our group did. We set up 11 rooms for a softball group approximately 3 weeks prior to our arrival. When we went to check in, the hotel had cancelled our reservations in order to fill our rooms for 2 nights instead of the one night stay we were scheduled for. They did not notify any of us and to make it worse, they had spoken to our group organizer one day prior to our arrival to confirm the rooms. After spending 2 hours in their lobby with a manager and on the phone with customer service, they found us rooms 20 miles away. They then called the sheriff while we were still on the phone with Best Western customer service. I might also add that as we were waiting for them to find us suitable rooms, they checked numerous people in. When we were speaking with a couple of those being checked in we learned that they had just made reservations 3 days earlier. I also later found out from some other team's coaches that they checked in another group later in the evening. The managers were trying to accommodate us, but the owner basically said, let them walk. Apparently only concerned with a few extra dollars and not treating customers with any type of respect. Do not stay here, stand up for decency and treating customers with a little respect.
- Official Description (provided by the hotel):
- This Best Western Plus is located near Ohio State University, Marion Technical College, Marion Coliseum and Fairgrounds, Delaware Lake, Marion County International Raceway, Kildeer Plains Wilderness Area and Big Island Wilderness Area. Recently and completely refurbished in late 2013, the hotel offers microwave, refrig and in-room, laptop sized safes in each bedroom ... more less
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- Also Known As:
- Marion Super Eight
- Marion Super 8
- BEST WESTERN PLUS University Inn Marion, Ohio