As we were looking for a campground late, we decided to stay at a hotel and look for a campsite the next morning. There are quite a few restaurant options around the hotel as well as a Wal-Mart next door. I reserved a two queen bed room, and once we arrived and checked in I found out that there was only one queen bed in the room. Once I went to the front desk I was told that I said I wanted the one queen bed room (customer service-customer not always right), heard a problem with the people behind me as well as the best western employee implied they were wrong.
Once we arrived at the correct room I booked we detected a very foul smell in the hallway, a smell that should be reserved for the restroom, which it continued to smell this way through checkout the next day. The room wasn't too bad, no problems.
Breakfast the next day was an ordinary continental breakfast, frozen eggs circles and sausage patties that you throw in the micro to warm up, waffle make, juice, coffee, bagels, pastries, fruit.
The kids wanted to go in the pool and we noticed the hot tub was out of service. The pool isn't too bad in size and was warm.
Not too bad for Mansfield, glad it was only for one night!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us. We are greatful for your response and would like to inform you and all travelers that when booking with a 3rd party to make sure that you know exactly what type of room they are reserving for you as in most cases they book whatever is available. We are happy that we did have the room type you needed available for you to be switched to. To make sure that this does not happen again we encourage you to book directly with the hotel or brand website so that there are no misunderstandings with your reservation. We hope you had a safe trip and will choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.