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“Problems” 2 of 5 stars
Review of Fairfield Inn & Suites Ontario Mansfield

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Fairfield Inn & Suites Ontario Mansfield
2.5 of 5 Hotel   |   1065 N Lexington Springmill Road, Mansfield, OH 44906   |  
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Ranked #5 of 14 Hotels in Mansfield
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Problems”
2 of 5 stars Reviewed September 12, 2012

I stay in Marriott brand hotels 40+ weeks a year, but this was a very disappointing first stay at this Fairfield Inn. The room had multiple problems, beginning with the TV having audio but no video. I had to unplug the TV power cord for 10 minutes and plug it back in before I was able to get a picture. Other problems included the microwave having no power, even though it was plugged into a live plug; the pull rod missing on the curtain; the iron being an auto-off so that I had to keep unplugging and plugging it back in to get it to heat and the spray feature not working; and the carpet being so dirty that just a few minutes of walking in my sock feet was starting to turn the bottom of my socks grey. I arrived late at night and it wasn't until I had unpacked that I started discovering all of the problems, so it really wasn't worth it at that point to pack everything up again and change rooms. I will say that aside from the dirty carpet, the room and bathroom were very clean, although the bathroom linens were quite thin. I know that the hotel is undergoing some renovations, but that has nothing to do with the very poor oversight of this room that should not have been rented in this condition. First impressions are everything, so I will not return to this hotel.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MansfieldFF_GM, General Manager at Fairfield Inn & Suites Ontario Mansfield, responded to this review, September 26, 2012
Thank you for your feedback. I apologize for all of the electrical issues as well as the carpet in your room. It is our goal to ensure all guests have an excellent stay with us and I am truly sorry this was not the case for you. I reviewed your comments with my staff and discussed how we can be sure these issues in our rooms are not overlooked again. We hope you will give us a second chance in the future so that we can give restore your faith in Marriott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    25
    12
    8
    3
    5
See reviews for
16
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
ohio
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2012

We stopped in by chance at this lovely hotel one Friday night. We were greeted by Gibson, who was sweet and accomodating. He set us up with a nice room, clean, spacious and comfortable. We walked to the Appleby's right next door and had dinner. The next morning we were surprised by the set up of breakfast food in the lounge! Sausage and biscuits, eggs, hot, all ready cooked oatmeal, rolls, fresh fruit, yogurt, and lots more, all with several kinds of juice and 4 kinds of coffee. The meal was completed by the wonderful woman[didn't get her name,sorry] who kept everything running smoothly, carried our plates away, talked with us, and was so proud to talk about the hotel and the upcoming renovations. We will stay here again, and you would be well off to do the same. You won't be dissapointed!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 21, 2012

We come to Mansfield quite a bit as my husband races at Mid-Ohio. Very clean and spacious rooms and a great breakfast in the morning that is very well stocked. Very close to the shopping mall, Target and some restaurants.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 15, 2012

We travel a great deal and have come to trust the Marriott line of hotels We were not disappointed with our day at the Mansfield Fairfield Inn. The rooms were neat, clean and well maintained. Not sure how Marriott maintains the high levels of inns but I do appreciate.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 25, 2012 via mobile

The rooms are clean and the service was good. Nice place to spend the night

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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alabama
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 40 cities Reviews in 40 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 23, 2012

We have stayed at this Fairfield Inn multiple times. Delicious free breakfast, restful night sleep, clean and comfy room.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 8, 2011

I was driving across the country with my brother and we booked this hotel from my phone on the road. It was our fifth night away from home and I wasn't expecting much. I was pleasantly surprised at how comfortable the beds and pillows were. It was the best sleep I had had in five days! The late night desk clerk was helpful and friendly.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Fairfield Inn & Suites Ontario Mansfield

Address: 1065 N Lexington Springmill Road, Mansfield, OH 44906
Location: United States > Ohio > Mansfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Mansfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Ontario Mansfield 2.5*
Number of rooms: 62
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Also Known As:
Fairfield Inn Mansfield
Fairfield Mansfield
Mansfield Fairfield Inn
Fairfield Inn & Suites Ontario Mansfield Ohio

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