I booked a room last minute by phone for my children who were travelling through Ohio. I am Canadian. Obviously they wouldn't have my credit card at check in so I phoned to ask how I could ensure that my credit card was used for payment. I had saved the room with it, but I hadn't been able to pay outright because I booked it directly on their website. When you call the La Quinta number for the specific hotel and select reservations you get a central reservation office. I was advised that I would need to send in an email authorization. I was told to call the hotel directly and ask for front desk. I did this and got a man named 'John' who clearly did not listen to what I was asking, and did not want to understand my dilemma. He told me after I first requested an email address that I could send my authorization to he put me on hold saying he was busy. Calling from Canada I was aware of being frustrated but I said nothing and waited 5 minutes on hold. He came back and I had to go through the whole explanation again. I should add that I had called an hour earlier and was told to call back because the power was out. So my frustration was building. 'John' seemed disinterested in my request and after explaining it again, he told me to call back tomorrow and ask for another man. I told him they were arriving tonight, that tomorrow would be too late, and to please just send me the email form. Just as I was asking this I sensed that he was done with the call, because he told me again to call back tomorrow. I quickly got the words 'please don't hang up' before I heard click. I couldn't believe it. In total it took me 3 hours to book a room with La Quinta and to get the credit card authorized. I was put off so many times before I finally got someone to assist me. I even called the reservation number to explain what happened and ask for a supervisor and before I got put through I was disconnected. I think that was an accident, but I will tell you if my son wasn't travelling with a dog and in need of a dog friendly hotel I would have cancelled out completely. I won't be staying at a La Quinta if this is how they manage their communications.
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- Also Known As:
- La Quinta Inn Cleveland-Macedonia Hotel Macedonia
- La Quinta Macedonia
- Macedonia La Quinta
- La Quinta Inn & Suites Cleveland Macedonia Ohio