We decided to come to Granite City for Sunday Brunch on 1/19/2014. We were a family of 5 and checked in at approximately 11:45am. The Sunday Brunch hours are from 10:00am -2:00pm. Upon arrival we were told by management that the Brunch has just ended. We did not expect this considering the website stated 10am-2pm. When we asked why they were ending the Brunch so early, he stated that their Sunday food truck did not arrive so they were unable to accommodate the customers for the remainder of the brunch, but stated that they can accommodate if we stay and order off the dinner menu. I expressed my disappointment along with MANY other customers who came in for the brunch. I was then told that we could still get in on the brunch after all (although many others were turned away and decided to leave). The manager gave out complimentary vouchers for the inconvenience advising us we could come back for another Sunday Brunch. We decided to stay and after about an hour wait we were finally seated. Once seated, we went over to make our plates and noticed that there was an abundance of food. The manager then came over and asked us to give him back the voucher that he gave us. In addition, we were originally told that the Sunday Brunch was $15.95 each but after receiving our bill today we were charged $17.95 each. When we asked the waitress about the increase from just last week, she said management decided to go up an addition $2 due to the unexpected popularity of the Brunch…….Manager’s name is David Heflin. I found him to be very unprofessional and lacking in customer service skills.
If you own or manage Granite City Food and Brewery, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.