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“This hotel was not worth the money” 1 of 5 stars
Review of Hilton Garden Inn Cincinnati Northeast

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Hilton Garden Inn Cincinnati Northeast
3.0 of 5 Hotel   |   6288 Tri Ridge Blvd, Loveland, OH 45140   |  
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Ranked #1 of 1 Hotels in Loveland
Bardstown, United States
1 review
“This hotel was not worth the money”
1 of 5 stars Reviewed September 26, 2013

The room was not clean at all there was hair in the tub, and all over the bathroom floor, the bathroom mirror was disgusting. The fridge was not working we had to remove it from the cabinet to see that it was unplugged. The bed looked dirty and the staff was unfriendly. I could not get over the rudeness of the house keeping staff in the hallways.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, October 9, 2013
Thank you for leaving a review. We want to apologize for your experience. It is not the typical response that we have from our guest, as seen by our other reviews. We will use this as a training tool and do hope that you give us another chance when you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    45
    44
    28
    9
    8
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Waterford, United States
1 review
5 of 5 stars Reviewed September 25, 2013

Our trip was last minute w/no reservations. The hotel staff was quick and efficient in getting us a room w/breakfast. The room was very clean, as was the hotel. The breakfast buffet was very good. Thank You for the excellent service

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, September 26, 2013
Thank you for taking a moment to write a review. We are happy that we could accommodate your needs in an efficient manner. We look forward to having you as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 20, 2013

This hotel is very very clean. The room was huge for the money. I'm guessing that's because I got a room for disabled people (only room option left when I booked). The internet service had a great connection with fast browsing speeds. I would stay here again as well as recommend it to others.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, September 26, 2013
Thank you for leaving a review! We appreciate the kind words and will be sure to share them with the team. See you on your next trip to Cincinnati!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia, United States
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 8, 2013

We recently traveled from Savannah Georgia to attend my class reunion. We normally stay at Hilton Garden Inns. We enjoyed our stay, the staff was very friendly and helpful. However, the cleaning staff didn't do a very good job of cleaning our room. The bathroom looked like it the tub and toilet was never cleaned, just fresh towels put out. Overall, though, it wasn't too bad. We would stay here again, very close to our friends and relatives.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, September 11, 2013
Thank you for leaving a review and for being our guest. We apologize for the perception that you had in the bathroom area and have addressed it with the team. We hope to see you on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
1 review
4 of 5 stars Reviewed September 7, 2013

I was recently traveling to attend a wedding in the greater Cincinnati area. The Hilton Garden Inn was recommended by local residents of Lovland who are my friends. I enjoyed my stay there and found the staff very helpful. I felt that this hotel is overpriced by about 15% given the location and facilities. However, I would stay there again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, September 11, 2013
Thank you for taking a moment to write a review. We appreciate you choosing us on your travels. Please tell your friend thank you for the recommendation and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland, Ohio
1 review
1 of 5 stars Reviewed September 5, 2013

When I went to my room after checking in, someone else's belongings were in the room. I was given a key to someone else's room. I left immediately, but this raises a lot of concerns about safety and possible robbery. This is not what I would expect from a Hilton property.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, September 11, 2013
Thank you for writing a review. We want to apologize for the confusion, as your name was tied to multiple reservations via your booking agent. Our team has gone over the procedure and want to thank you for your patience. We hope to see you on your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, TN
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 30, 2013 via mobile

An outstanding HGI! The location is great, right off I-275 and only 20 minutes to downtown and less than that to the West Chester area. The exterior of the hotel is very clean, well-lit and you feel safe arriving late at night.

The rooms were Hilton quality! Clean and comfy beds and pillows, soft towels and quiet!

The breakfast, albeit pricy per person, was great! Food cooked to order and good quality! The best part was the waitress at breakfast. Although I can remember her name, she was great! We stayed 4 nights and by the third morning she remembered what we wanted to order and took very good care of us, all while being very pregnant.

I would most certainly recommend this HGI to anyone!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nate B, Manager at Hilton Garden Inn Cincinnati Northeast, responded to this review, September 2, 2013
Thank you for writing a review! We are extremely happy that you felt at home during your stay. We hope to see you on your next trip to Cincinnati.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cincinnati Northeast

Address: 6288 Tri Ridge Blvd, Loveland, OH 45140
Phone Number:
Location: United States > Ohio > Loveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Loveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cincinnati Northeast 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Hilton Garden Inn Cincinnati Northeast Hotel Loveland
Hilton Garden Inn Loveland
Hilton Loveland
Hilton Garden Inn Cincinnati Northeast Loveland, Ohio

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