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“cabins at cedar grove dissapointment” 2 of 5 stars
Review of Cedar Grove Lodging

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Cedar Grove Lodging
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19555 State Route 664 South, Logan, OH 43138 (Formerly Cabins at Cedar Grove)   |  
Hotel amenities
Ranked #4 of 24 Specialty Lodging in Logan
Uniontown, Ohio
2 reviews
6 helpful votes 6 helpful votes
“cabins at cedar grove dissapointment”
2 of 5 stars Reviewed August 14, 2011

We had been going there for years and our last stay there was a dissappointment. It started out that the manager called us that morning we were leaving (thank goodness she got a hold of us before we left) to let us know it had change management and the key was in a locked box and gave us the combination. Whe we arrive which was on a Saturday the key was not in the box and we were unable to get in our cabin. We finally got a hold of the manager which she had to get a hold of the housekeeper to give us the key. She was a bit put out because she had plans to go somewhere. I notice we only had towels for 2 night which we were staying 3 nights, so when I ask for towels she snapped at me and said if you would have read the policy, you only get towels for the night your staying , which then I had to say but we are staying 3 nights not 2. The next night we thought we would use the hot tub, and it was not working so once again the housekeeper had to come and look at it. (not a happy camper once again), She says it working now. We go out and the tub smell like a septic tank!!! We couldn't even sit back there on the porch because of the smell. We left a day earlier, and was not even offered one night stay refund. The manager says we will give you 10 percent off the next time, we always got 10 percent off for staying three nights! There are so many nice places to stay at Hocking Hills, so unfortunately we will have to look elsewhere. If the manager could have been a little more understanding and would have compensated us for our misfourtune, I would have probably continued to stay at cedar grove.

Stayed July 2011, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BigPineLodge, Owner at Cedar Grove Lodging, responded to this review, September 1, 2011
My wife and I recently purchased the Cabins at Cedar Grove property and saw your recent review regarding your stay prior to our ownership. I wanted to provide you an update on the improvements we've made in the short few weeks of ownership.

1. All water treatment systems used on the property have been replaced. The previous owner had failed to perform even basic water treatment maintenance for over 4 years. This ruined all the systems and resulted in untreated water being provided to the cabins.

2. Bees: Several of the units have significant carpenter Bee damage. All units have been sprayed for the bees (something the prior owner failed to do) and the damaged exterior wood will be replaced w/in the next few weeks. All the units will also receive a coat of stain (something the prior owner failed to do over the past 8+ years).

3. Phones: All cabin units now have private phones. The phones were removed by the prior owner in order to save monthly expenses. We have also provided unlimited long distance service as well as internet access on the property.

4. The use of diluted soap has been stopped!!! This made absolutely no sense and again was an attempt to save on expenses.

There are many other improvement that have been made to the furniture, all new linens and towels, new media/TV's, repaired driveways and maintenance of the grounds. We will continue to make improvements over the winter months and plan to have all units upgraded to our much higher standards by the spring of 2012. We have plans to build community areas, trails and expansions into new portions of the property. We replaced the previous cleaning and maintenance staff with people we have trusted in assisting with our other properties for years.

The previous "Cabins at Cedar Grove" property is being merged with other properties we have personally managed for almost 10 years (under the name of "Cedar Grove Lodging"). We believe in actively managing our prosperities vs. having guests dealing with property managers/employees.

As you can see, we are very serious about turning around this beautiful property and sincerely hope you will give us consideration during your next visit to the Hocking Hills areas.

Thanks,

Kevin and Julie Claus
Owners and Managers of Cedar Grove Lodging
(not affiliated with any stays at the Cedar Grove property while is was operating under the name "Cabins at Cedar Grove".)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Additional Information about Cedar Grove Lodging

Address: 19555 State Route 664 South, Logan, OH 43138 (Formerly Cabins at Cedar Grove)
Location: United States > Ohio > Logan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #4 of 24 Specialty Lodging in Logan
Price Range (Based on Average Rates): $$
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to Cedar Grove Lodging! Whether you are looking to have a romantic getaway for two or create family memories, we have the perfect Hocking Hills cabin for you! Our cabins offer a variety of amenities such as: breathtaking views of Hocking Hills, hot tubs, HD TVs with satellite and DVD player, wireless internet and much more. Our Hocking Hills cabins are fully equipped and waiting for you! We offer six cabins and three lodges located on two premier properties in the heart of the Hocking Hills region. Our Cedar Grove Retreat property is located just 1/2 mile from Old Man's Cave with over 65 scenic acres. This property has 6 cabins and two lodges accommodating 2 to 79 guests. Big Pine Lodge is a spectacular luxury lodge located on Big Pine Road that comfortably sleeps up to 21 guests. All units are professionally cleaned and have outdoor fire pits, gas grills, hot tubs and free internet and long distance. ... more   less 
Also Known As:
Cedar Grove Lodging Ohio/Logan

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