The owner is VERY kind & professional. The cabin was surprisingly spacious, but when we started up the hot tub jets, within 3-4 minutes the entire thing looked like a bubble bath. THIS IS NOT NORMAL. Then my hubby went to use the bathroom, & there was dried urine & fecal matter on the toilet set. There was some cleaner, but it was almost gone. So on my 20 minute drive to Walmart to buy cleaner, I called the owner. She was very kind & apologetic offering to clean the bathroom & educated me that the excessive hot tub bubbles were from an all natural cleaner they use & she didn't rinse it all out, prior to refilling the tub. She did assure me it was safe & ok to use. Unfortunately, after seeing the dirty toilet, I questioned the cleanliness of the cabin. So our anniversary getaway was ruined, & we immediately packed up and drove the 3.5 hour ride back home. We will not utilize this company in the future. We come to hocking hills about once a month & were really disappointed with this cabin company. To be fair the owner did say that she could come down, but she did mention that her spouse wasn't home & she had her kids. We didn't want her to make the 45 minute drive at 8:30pm, when we knew at that point we were leaving. She did mention that she would refund us the 335.00 since we got there & promptly left. So we will see.