Checked in very late with my husband and infant. Paid in cash for the room, service was acceptable but unfortunately not as amazing as Holiday Inn, who was booked solid. Came in the room and the first thing that hit me was the smell of...something. It was supposed to be non-smoking, and didn't smell like smoke, more like a mold or the air conditioner leaked through the carpet. Bathroom was immaculate but the carpet was dirty, as shown by my now-black socks--either way, I find this problem at a lot of hotels.
The worst of all this is that I awoke at 6 a.m. with bed bug bites. I have a very specific allergy to them [as known from a previous hotel stay several months ago] where my skin swells in welts where I've been bitten. I did not bring them with me, as the hotel manager, Kathy, attempted to imply--after I stayed at the prior hotel I laundered every item of clothing I have, and steamed even my shoes and luggage, per the advice of the exterminator I called. I was not offered any sort of solution, but was given a story about how they launder all the bedding [including the *down* comforter and *down* pillows--which is highly doubtful] and are checked monthly for them. It could be a housekeeping oversight, or another guest might have recently brought a few with them.
I would never ask for a refund, or for my stay to be comped [obviously I was prepared to pay for my stay since I paid upfront in cash] but the fact that she didn't so much as offer to do so was really disheartening. I wont stay here again, or at any other branch of this hotel. Now I have to go through the added time and expense [all while traveling with an infant] of bagging and laundering/steaming my things before I go home. What a shame!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
After our exterminator has inspected the room, if bed bugs are found I will most definately refund your money. Will notify you by mail at the address...
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