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“Poor Guest Services” 2 of 5 stars
Review of Holiday Inn Hotel & Suites Lima East

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Holiday Inn Hotel & Suites Lima East
3.0 of 5 Hotel   |   803 South Leonard Avenue, I-75 & St. Rd. 309, Lima, OH 45804   |  
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Ranked #1 of 16 hotels in Lima
Argos, Indiana
1 review
2 helpful votes 2 helpful votes
“Poor Guest Services”
2 of 5 stars Reviewed May 29, 2013

This hotel doesn't seem to view guest services as a part of their success. My family had some issues during our stay and after two separate occassions of speaking to the front desk staff I had to call the national Holiday Inn Guest Relations help-line to get someone to take action.

Three days later the General Manager from this hotel called and offered to "make up" for the inconvenience, but the offer has not been followed up on. I'm having to call Guest Relations again to voice my continued complaint.

I cannot recommend this hotel and will not make plans to stay there again if in the area.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 31, 2013
I'm sorry to hear that we fell below expectations with your concerns. We take pride in providing excellent customer service, and it's obvious that we failed on this occasion. I'll use this as a teaching tool for the entire staff so we can be sure that another guest is not disappointed like this.
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114 people have reviewed this hotel

Traveler rating
    80
    25
    7
    1
    1
See reviews for
34
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47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Redondo Beach, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

The hotel was a welcome change to the other hotels I stayed at. The lounge is great and the staff of Stormy and Denise are the best around. Great Bartenders and great service and awesome food.. they made a challenging week better!

Thanks ladies :)

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 16, 2013
"Great Friendly Staff" are essential to making every guests' stay a great one. Stormy and Denise were very excited to see your review. I appreciate it when a guest takes the time to recognize an outstanding employee. Thanks again for your comments!
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Mississauga, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

We had two rooms travelling with another couple, both had an excellent night's rest. Greeted by friendly staff, we had a very comfortable, quiet night in this full service, clean hotel. This hotel was approximately $15 more than some others in the area but we felt we got value with the overall experience.This stop over was perfect, before the crazyness of the Derby!!!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 16, 2013
Thank you so much for the nice review! Our staff tries to provide exceptional service to all of our guests, and I'm happy to hear that was the case for you. I hope you enjoyed the Kentucky Derby too!
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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013

Our room was very clean, with nice toiletries and linens. The in-room jacuzzi was just what I needed after a long drive! The staff was friendly and warm; unfortunately the coffee at breakfast was not! Stay at the hotel for sure, but perhaps find some place else to eat.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 14, 2013
"Clean and Friendly" are two words that describe the Holiday Inn & Suites Lima very well! We spend a lot of time making sure that we are one of the cleanest hotels in Lima, and we also spend a lot of time making sure that our staff are trained to provide exceptional service. Thank you for the wonderful comments!
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Cincinnati, Ohio
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 1, 2013

Overall our one night stay was very postive. Newer hotel, fast & friendly check-in honoring our online requests of a quiet high room away from the elevator. Our room on 4th floor (top floor) was spacious and modern and clean. The beds were comfortable and appreciated the many pillows and sheeted duvet (no old bedspreads here.) The bathroom was clean as well. As others have stated, the walls are thin and we could hear kids in the next room. After giving it some time, we called front desk as it was after midnight & soon all was quiet. Not sure what was done but we appreciated their concern & help on a busy Saturday night. We enjoyed the restaurant/lounge (open until 10pm) on Saturday night & it was very good, clean & friendly as well. One side of this hotel does face the highway & there is local road construction currently as well. Overall a good experince & would return.

Room Tip: High floor on south west side (not facing 75 or local road).
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 14, 2013
We take pride in being " A Nice Surprise" to all of our guests! From our fast, friendly service to the comfortable beds, to the cleanliness, I think our guests are pleasantly surprised by every aspect of their stay with us. Thanks for the wonderful comments and we look forward to seeing you again!
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West Lafayette, Indiana
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 20, 2013

We found this to be a nice Holiday Inn and Suites. The staff was helpful and friendly upon check in and the rooms are clean. The beds and pillows are quite comfortable. But, the walls are pretty thin. We could easily hear the people next door and when the people upstairs entered their room at 3:15 AM we could hear them quite easily. I'm not sure what they dropped on the floor, but it was heavy! If you are a light sleeper, then you'll need to run the fan in the room for some white noise.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 14, 2013
Dear WCO6Girl,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Franklin, Indiana
Top Contributor
96 reviews 96 reviews
85 hotel reviews
Reviews in 62 cities Reviews in 62 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 18, 2013

This is a nice hotel except for a few issues. First the positives: Large well decorated rooms, nice lobby and restaurant, good towels and comfortable bed. The negatives were that there were a few housekeeping issues (hair on top of toilet tank and used shampoo in shower soap dish). The restaurant was nice and service good; however the breakfast was not that great (burnt bacon and stale toast). The clerk at check in seemed to have an attitude but the clerk at checkout was very friendly. The location is good except for road construction which alone is enough to make me look for another location next time. Once they finish the construction I will probably give this hotel another try.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at Holiday Inn Hotel & Suites Lima East, responded to this review, May 14, 2013
Thank you for the nice comments. Our large rooms with comfortable beds and our nice lobby and restaurant make us the perfect place to stay while in Lima. Even with the construction, we are still easily accessible from the main interstate. We look forward to seeing you the next time you are in Lima!
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Additional Information about Holiday Inn Hotel & Suites Lima East

Address: 803 South Leonard Avenue, I-75 & St. Rd. 309, Lima, OH 45804
Phone Number:
Location: United States > Ohio > Lima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lima
#3 Family Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Lima East 3*
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Lima East
Holiday Inn Hotel & Suites Lima East Ohio

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