This hotel doesn't seem to view guest services as a part of their success. My family had some issues during our stay and after two separate occassions of speaking to the front desk staff I had to call the national Holiday Inn Guest Relations help-line to get someone to take action.
Three days later the General Manager from this hotel called and offered to "make up" for the inconvenience, but the offer has not been followed up on. I'm having to call Guest Relations again to voice my continued complaint.
I cannot recommend this hotel and will not make plans to stay there again if in the area.
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- Also Known As:
- Holiday Inn Hotel And Suites Lima East
- Holiday Inn Hotel & Suites Lima East Ohio