The Conference Center at Northpointe has very nice facilities. It is a great place for weddings because your guests can stay on property and if you have a small wedding party you can have the ceremony as well as the reception here. Everything being in one place is a great convenience.
However, for the price, it was not what we expected. There was a lot of mislead advertisement and information from staff and coordinators. I was rather disappointed with the lack of professionalism and service we were provided. We were told we would receive a variety of things which, in the end we never saw.
First, there were two staff changes during the planning stage of our wedding. Our main contact either quit or was fired. We were never notified of the changes until we called to speak to the person(s) and were informed that the person(s) was no longer with the company. I was planning the wedding long distance and had to communicate via telephone and email frequently. I had a hard time getting calls through. When I left messages my calls were not returned. I scheduled phone conferences which were never kept. I had to write a complaint before I was given proper attention.
We talked over certain details with our contact person. The week before the wedding we sat down and reviewed these details and many of the things we asked for had been forgotten. It was too late to include them. We also did not receive an estimated price until the week before even though we asked repeatedly for this in advance.
As for the amenities, we were told we could use the pub on property for changing, as well as an after party. We were later told, a few days before the wedding, that we would not have exclusive use of the pub because another party would be using the facility as well. The pub is not private but they misled us to believe that it was. Their “planned” alternative was to give us a corner room which, coincidently, was the room the groom was already staying in. We also tried to use certain facilities on property which were advertised as being open to guests however, they were rented out and if they were available we would be charged a fee.
One nice perk to having a wedding here is that the couple can stay at the hotel for free the night of the wedding. However, they mislead you to believe that you are receiving a “presidential suite”…the exact words of the coordinator…”the only one on the property.” When we asked the front desk for the key to the presidential suite, were told that they had no presidential suite. However, they did have two king sized suites. We stayed at the suite for the night. We did receive champagne, chocolate covered strawberries, cake, and two entrees from the wedding.
- Also Known As:
- NorthPointe Hotel And Conference Center Lewis Center, Ohio
- Official Description (provided by the hotel):
- NorthPointe is an upscale hotel and meeting facility located in the bustling Polaris shopping and entertainment area of Columbus Ohio. Accommodations include 64 parlor suites and 55 lovely standard rooms. The hotel is set nestled on 40 private and beautifully landscaped acres, featuring Georgian Architecture and cobblestone streets. The property features a large sunlit restaurant adjacent to a duck filled pond offering creative, appetizing and health-oriented food offerings focused on the latest food trends. Guests can enjoy cocktails in the warm and cozy atmosphere of the Pub. Watch the game, or shoot a free game of pool – it’s all for fun. Take advantage of the complimentary fitness facility with free weights and cardiovascular equipment or enjoy a late night swim in the outdoor pool. Surf the Internet while sipping on a cool beverage poolside – the entire property is offers free wireless access. Most importantly you'll be treated to the top-level friendly service for which this national award winning hotel is renowned. Take a break from the usual… come to NorthPointe and be overwhelmed by the extraordinary. ... more less
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