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“Thank you front desk attendant Jennifer Cordova, and great hotel!” 4 of 5 stars
Review of Holiday Inn Express Lancaster

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Holiday Inn Express Lancaster
2.5 of 5 Hotel   |   1861 Riverway Drive, Lancaster, OH 43130   |  
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Ranked #1 of 5 hotels in Lancaster
Bellingham, Massachusetts
1 review
“Thank you front desk attendant Jennifer Cordova, and great hotel!”
4 of 5 stars Reviewed September 27, 2013

We were very pleased with this hotel overall, and especially with the customer service of the front desk attendant Jennifer Cordova in particular. Jennifer was extremely helpful and went above and beyond to accommodate my husband and I as we were in the process of traveling from MA to Lancaster, OH to adopt our newborn son. We had several requests, and with each of them she performed them with a smile on her face and was quick to try to help. The room was clean, and the housekeeping staff were very pleasant and friendly. The complimentary breakfast offered at the hotel had a wide variety of options - something to please everyone! There are also many retail stores and chain restaurants nearby, so it was a very convenient location.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review, October 14, 2013
What a nice review! Thank you for sharing your great experience at our hotel. We are very happy that you enjoyed your stay with us. We appreciate the wonderful comments about Jennifer and her guest service skills. Guest Service is very important to us. We are looking forward to seeing you again soon. Good Luck with your new addition to your family!
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57 people have reviewed this hotel

Traveler rating
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    5
    3
See reviews for
21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Bellefontaine, Ohio
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 15, 2013

Convenient location, professional staff, clean room, comfy beds, and really decent breakfast (scrambled eggs, sausage patties, biscuits, sausage gravy and the usual other breakfast items), served in a spacious breakfast room. Unfortunately the walls are very thin, and we could clearly hear guests, in the hall outside our room, cheerfully converse, and sing short selections from the Sound Of Music, at 1 in the morning. But overall it was a pleasant nights stay.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review, October 14, 2013
Thank you for choosing to stay with us! We are happy to hear you were satisfied with our hotel and staff. We are looking forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitchellville, Ia
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 5, 2013

Stayed here three nights while visiting my Mom who now lives in an assisted living facility. My first trip back since our family house sold.

Friendly staff! Clean, comfortable and affordable made it an easy transition. The location was easy to find and lose to shopping and dining choices, plus easy to get to Mom's new place.

Room Tip: Entire facility nice!
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review, October 14, 2013
We are happy to hear how much you enjoyed your stay with us! We look forward to having you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galion, Ohio
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 5, 2013

Made a quick run down to Hocking Hills, a great place to hike and buy stuff! But the hotels tend to be a bit higher, and there are not as many restaurants as Lancaster. Lancaster is only a few miles away, so we stayed at the Holiday Inn express, and were not disappointed. A better rate than Logan, a very clean room, a comfortable bed, and we were really surprised by the breakfast, it included hot cakes, biscuits and gravy, eggs, sausage plus all the usual food items. Some really friendly people, so we have no complaints. You need to visit all of the Hocking Hills Parks, absolutely beautiful!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review, October 14, 2013
Thank you for choosing to stay with us! We appreciate your wonderful comments about our hotel and your stay. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 45 cities Reviews in 45 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 4, 2013

I liked everything about this place. The grounds were clean and well kept, the room was spacious and clean, the breakfast was very good, and the staff were nice and very helpful. I will stay there again..

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review, October 15, 2013
Thank you for letting us know about your great experience at our hotel. We appreciate your comments. We are looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed in the room that is next to the kitchen where the breakfast bar is prepared. There was a lot of opening and closing of cupboard doors at about 10:00 pm and the next day at about 4:30 am. I am an early riser so it didn't bug me too much. Next time I'll know not to get a room like that again. Breakfast bar was really good and the attendant was really friendly, and even took the dirty plates. She went around to the patrons with a coffee pot and gave refills. For a self-serve breakfast bar it was one of the best I've ever been to. Room was clean, parking lot was nicely laid out, and the rest of the staff was friendly.

Room Tip: Get a room that is not next to the kitchen.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardiner, Montana
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 30, 2013

Because a relative was in the local hospital, I needed a quick room for one night that turned into two nights. I had a king room one night and a double queen room one night. Both rooms were very clean, had extremely comfortable beds with both firm and soft pillows and crisp clean linens, new fluffy towels and washcloths, and Bath and Body Works shampoos. Breakfast was an extended continental breakfast. One morning the selections included small omelets,sausage patties, and sausage gravy with biscuits. Another morning the selections included scrambled eggs, bacon, and sausage gravy with biscuits. They have a pancake maker that, with the push of a button, makes 2 good pancakes in less than one minute. The front desk staff assisted me with directions, restaurant suggestions, and toiletries that I did not have. They were helpful, friendly, and very concerned for my relative. The reason I gave 4 instead of 5 stars is the painfully slow to no wireless Internet in both rooms. I wanted to communicate hospital information with family and friends and had to rely on my personal cellular data instead of the hotel Internet.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review, October 11, 2013
Thank you for choosing to stay with us and sharing your great experience. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
Holiday Inn Express Lancaster Ohio

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