When I arrived in Lancaster, Ohio I realized I was 20 miles from my preferred destination. I really meant to book the Holiday Inn down the road at Logan, Ohio. Since I had made my reservation online at Expedia, my credit card had already been charged out. I called Expedia but they would not remove the charge from my account unless the hotel manager at Holiday Inn in Lancaster personally called them. Manager Teresa Bracken was absolutely understanding and cheerfully spent at least 20 minutes on the phone with the Expedia folks working to get my prepaid reservation cancelled so I could get my money back and book the hotel in Logan. Wow! Ms. Bracken took HER time to get me what I wanted even though I was cancelling at her hotel. I was amazed at her kindness and professionalism. Two other women on her staff were also sympathetic to my situation. All three of them were friendly and patient during a VERY busy front desk time for the staff. Good people. Stay here!
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Lancaster Hotel Lancaster
- Holiday Inn Lancaster
- Holiday Inn Express Lancaster Ohio