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Holiday Inn Express Lancaster: Traveler Reviews

2.5 of 5
1861 Riverway Drive, Lancaster, OH 43130
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Holiday Inn Express Lancaster
Ranked #2 of 5 hotels in Lancaster
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34 reviews from our community

    Trip type
Traveler rating
    10
    16
    3
    2
    3
Date Rating
Silver Spring, Maryland
1 review
“Great hotel, friendly staff”
4 of 5 stars Reviewed December 4, 2012

The staff were very friendly and helpful, and our room was clean and comfortable. It's a convenient location, next to the mall and restaurants. The breakfast buffet was tasty, and our server was friendly and attentive, keeping our coffee cups full each morning. We will definitely stay here again the next time we're in Lancaster.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Abigail A about Holiday Inn Express Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review
January 4, 2013
I’m glad you enjoyed your stay at our hotel. Thank you for sharing your experience. Our staff looks forward to your next visit.
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Ohio
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Enjoyed My Stay”
5 of 5 stars Reviewed October 23, 2012

This is a very nice hotel. The front desk clerk was friendly and helpful. The beds were clean and comfortable. The room itself was exceptionally clean. I enjoyed the cookies and apples in the lobby. The morning breakfast was good. The close location to the Mall was a big plus. And there were many nearby places to eat. Everything was great, and I would stay there again and completely recommend it.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BamaOhio about Holiday Inn Express Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review
January 4, 2013
Thank you for the nice things you had to say about us. We are proud to receive such a wonderful review. We look forward to having you stay again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Nice hotel...”
4 of 5 stars Reviewed August 20, 2012

This is a very nice hotel. The beds are extremely comfortable with no ugly hotel comforters to deal with; there was a good working desk with plenty of places to plug things in (shortage of outlets is a big pet peeve). Everything seemed new or at least refreshed and the room was exceptionally clean. We booked this room for one night at the last minute; the rate was $109, a little high given the location (not even close to the interstate), but it was worth the price and I would have liked to stay a little longer to enjoy the breakfast, but we were up and out of there by 5:00 am. The had express checkout which was also a nice touch and typical of business class hotels.

Room Tip: We were driving down 33 and had a heck of a time finding this hotel...trust your GPS.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CjmuehlbGSD about Holiday Inn Express Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake Beach, Maryland
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Good Choice and great hospitality”
4 of 5 stars Reviewed August 19, 2012 via mobile

I read mostly great reviews with a few exceptions due to renovations. I took a chance. I wasn't disappointed. Nice hotel with very warm welcome and the front desk clerk was so helpful even recommending a great local place to eat. The cookies in the lobby were to die for - yummy! My room was clean and up to date. The price for value wasn't the best. I have stayed at more upscale hotels for about the same price. Other than that, I would consider staying again.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BeachBrownie5001j about Holiday Inn Express Lancaster
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Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
“CAN'T CANCEL RESERVATIONS - GUEST RELATIONS DOESN'T CARE!”
1 of 5 stars Reviewed August 10, 2012

Booked a room at the summer special rate of $151.00/night. I realized soon after I booked the room, that the rate was high. Other hotels in the area and in Ohio are about $100/$110/night. Tried to cancel, but (my fault, I didn't read the fine print) was told this was a special rate and I would be charged whether I stayed there or not. Called Guest Relations and was told that individual hotels book their rate and there was nothing they could do. She then asked me "If she could do anything else for me?" I said, "No, you haven't done anything for me now." I have never had this issue with booking hotels. Even on specials. I will never book through a Holiday Inn again.

Room Tip: Haven't been there yet, but am already dissapointed with the customer service of Holiday Inn as...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Sharon S about Holiday Inn Express Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Holiday Inn Express Lancaster
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Logan, OH
4 of 5 stars 69 Reviews
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Additional Information about Holiday Inn Express Lancaster

Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Express Lancaster Hotel
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster Ohio
Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Region: United States > Ohio > Lancaster
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Lancaster
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 
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