This is a very nice hotel. The front desk clerk was friendly and helpful. The beds were clean and comfortable. The room itself was exceptionally clean. I enjoyed the cookies and apples in the lobby. The morning breakfast was good. The close location to the Mall was a big plus. And there were many nearby places to eat. Everything was great, and I would stay there again and completely recommend it.

This is a very nice hotel. The beds are extremely comfortable with no ugly hotel comforters to deal with; there was a good working desk with plenty of places to plug things in (shortage of outlets is a big pet peeve). Everything seemed new or at least refreshed and the room was exceptionally clean. We booked this room for one night at the last minute; the rate was $109, a little high given the location (not even close to the interstate), but it was worth the price and I would have liked to stay a little longer to enjoy the breakfast, but we were up and out of there by 5:00 am. The had express checkout which was also a nice touch and typical of business class hotels.

I read mostly great reviews with a few exceptions due to renovations. I took a chance. I wasn't disappointed. Nice hotel with very warm welcome and the front desk clerk was so helpful even recommending a great local place to eat. The cookies in the lobby were to die for - yummy! My room was clean and up to date. The price for value wasn't the best. I have stayed at more upscale hotels for about the same price. Other than that, I would consider staying again.

Booked a room at the summer special rate of $151.00/night. I realized soon after I booked the room, that the rate was high. Other hotels in the area and in Ohio are about $100/$110/night. Tried to cancel, but (my fault, I didn't read the fine print) was told this was a special rate and I would be charged whether I stayed there or not. Called Guest Relations and was told that individual hotels book their rate and there was nothing they could do. She then asked me "If she could do anything else for me?" I said, "No, you haven't done anything for me now." I have never had this issue with booking hotels. Even on specials. I will never book through a Holiday Inn again.