Stayed on Business.

I’ve never stayed at a below average Hampton. This Hampton is well above and as I expected. Front Desk Staff was helpful and friendly. The Hotel is located on a major highway, but traffic noise is at a minimum. You’ll hear the occasional truck or motorcycle, but not much more.

The room was clean and well maintained. Quiet AC/Heat, flat screen TV with 75 Channels, and a standard size work desk with outlets for computer & chargers. Microwave and fridge in the room Beds are very comfortable.

The bathrooms are quite large, with a lot of counter space and a non slip tub. Water pressure, and temperature was good.

Whirlpool, Fitness Room, and Guest Laundry.

Breakfast was the usual Hampton Breakfast with a large verity of hot & colds items. Although the Hampton Breakfasts are always great, I feel that Holiday Inn Express is slightly gaining the edge in the Breakfast category.

Food and shopping is very close. Anything you need is only a few minutes away.

I am generally a fan of Hamptons and this one was up to par. The location was pretty convenient in that it was in the middle of the commercial area of Lancaster. As such, there were plenty of choices for restaurants and shops to buy necessities. It was also accessible to the main highway into Columbus. The room rate was very reasonable. The rooms were up to standard for Hampton Inns. The staff was friendly and helpful. If you are going to stay in Lancaster, this is the place.

My boss prepaid for this location, just like he did in the past with other Hampton Hottels, when I checked in they made me pay for it which is fine no big deal, I did. My boss called them give them his credit card so they can reverse charges to mine, instead they charged my card again for same amount of money. I called them, they were not sure why that happen, they said they will call me back. Never heard from them again, I feel like I just been bounce around. This is the worst experience I had in my life!!! I will never stay in Hampton for as long as I live!!! People at front desk need to go thru some training otherwise with all this double charges, no one will ever stay there!!!

We were in Lancaster for our niece's wedding, when a horrific storm hit causing widespread power outages in the area. It was apparent that even some of the staff had suffered personal losses due to the storm. Regardless, they made sure we were as comfortable as possible and had everything we needed. The front desk staff, especially Jodi, was as nice as she could be given she worked around the clock for most of the weekend (June 29- July1).Her smile never left her face and her calm demeanor prevailed as people seeking shelter from the storm where given directions to hotels quite a distance away, as the entire SE region of Ohio was without power. Our hats go off to her and the fine staff, that were the calm AFTER the storm!!
Linda Simon