My boss prepaid for this location, just like he did in the past with other Hampton Hottels, when I checked in they made me pay for it which is fine no big deal, I did. My boss called them give them his credit card so they can reverse charges to mine, instead they charged my card again for same amount of money. I called them, they were not sure why that happen, they said they will call me back. Never heard from them again, I feel like I just been bounce around. This is the worst experience I had in my life!!! I will never stay in Hampton for as long as I live!!! People at front desk need to go thru some training otherwise with all this double charges, no one will ever stay there!!!

We were in Lancaster for our niece's wedding, when a horrific storm hit causing widespread power outages in the area. It was apparent that even some of the staff had suffered personal losses due to the storm. Regardless, they made sure we were as comfortable as possible and had everything we needed. The front desk staff, especially Jodi, was as nice as she could be given she worked around the clock for most of the weekend (June 29- July1).Her smile never left her face and her calm demeanor prevailed as people seeking shelter from the storm where given directions to hotels quite a distance away, as the entire SE region of Ohio was without power. Our hats go off to her and the fine staff, that were the calm AFTER the storm!!
Linda Simon

Convenient, clean, comfortable, good breakfast, friendly staff, would stay there again

We stayed here for two days. This was not our first stay at this hampton inn. The hotel is centrally located. It's bright and clean. The breakfast area is very clean and well maintained. Breakfast is better than usual for this type of property.