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“bathroom sink would not drain rod for drain missing” 2 of 5 stars
Review of Days Inn Cleveland Lakewood

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Days Inn Cleveland Lakewood
2.0 of 5 Motel   |   12019 Lake Avenue, Lakewood, OH 44107   |  
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Ranked #2 of 2 Hotels in Lakewood
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193 reviews from our community

Traveler rating
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    34
    44
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    56
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Rochester
1 review
1 of 5 stars Reviewed August 13, 2013

I wasnt going to write about this experience, but since you asked, I will. The motel is very dirty, and the room wasnt cleaned very well, after our first night.I was surprised that it was pet friendly, after seeing a cat and dog while there. From past experience, there is usually a sign alerting customers about this. Our first night, we called the desk, because the smoke alarm was beeping. A young man came to our room to fix this, and asked us where the battery went. He returned to the front desk to find out, when he returned, he couldnt get the alarm back up, and it was still beeping. It was left, with a promise the manager would take care of it the next day, he never did. We found out from the young man, he didnt even work there, he was doing a favor for a friend, who worked at the front desk. We had stayed there 2 years ago, and it wasnt that dirty then. Needless to say, I will never stay there again. This is a shame, because my daughter lives in Lakewood, and you are one of only 2 motels there. Thank you for your time..Marjorie Metzler

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Days Inn

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Sharif O, Manager at Days Inn Cleveland Lakewood, responded to this review, August 28, 2013
We appreciate that you took the time to write your concern, The room you were in has been shut down and re-inspected. Thank you for noticing our property is pet friendly which is an advantage since we are the only ones in Lakewood that accepts pets, which also stats on our website which is were you book. We would NEVER allow a non-worker to assist our guest, we are VERY strict on guest safety, We apologize for you unsatisfactory stay and we guaranteed and make sure for our current and future guest they stay is satisfactory.
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Hamilton
1 review
3 of 5 stars Reviewed August 13, 2013

Room was smaller as was the bathroom. The bed was comfortable enough but overall cleanliness was lacking due to age of the building - needs to be updated. Continental breakfast was very basic in a very small breakfast room. Counter staff (both evening & day) were welcoming and helpful.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Days Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharif O, Manager at Days Inn Cleveland Lakewood, responded to this review, August 28, 2013
Thank you for taking the time to write an review, The city has approved for the sizing of our rooms and bathrooms, and we will address this concern. We are glad you enjoy our bed, as they are new to our property and comfort is our goal. The age of the building is our key, as it is an historical building. Our continental breakfast has a good selection (Blueberry & Banana muffins, English muffins, several different topping bagels, cream cheese, jelly, peanut butter, orange, apple, bananas, apple and orange juice, skim and regular milk, regular and decaf coffee). Thank you for the compliment on our staff. Looking forward seeing you again!
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1 review
1 of 5 stars Reviewed August 13, 2013

I recently stayed at this hotel for a week. Knowing that the hotel was an older establishment, I did not have high hopes to begin with. Upon arriving at the hotel, the staff at the front desk were extremely rude and not helpful at all. We had requested joining rooms, which we were assured we would receive. That was not the case. The room was incredibly small and moderately clean. It was impossible to get enough towels or a key card that would work the door correctly. The second stay of our trip, I noticed that makeup was missing from my case in the bathroom. Then upon more inspection I found that jewelry was missing as well. Over 1000.00's worth of stuff was taking from my room. Everything with hidden away, so someone needed to spend a lot of time finding the pieces. upon speaking with the staff, they were not helpful at all. I worked with the police to eventually find out that the only person in the room was the maid, who was in and out 5 times. This made also was on probation, but was hired anyway to clean peoples rooms. While I know the hotel is not responsible for lost items, I was appalled at how they really didn't even seem to care. I will never stay at a Day's Inn again after this experience. I can't believe that they are proud of this hotel, having given them an award in previous years. If you stay at this hotel, be warned to secure all of your belongs, and don't expect much from the staff, room, breakfast, etc.

Room Tip: If you must stay here, do not get a room on the first floor. Very loud. Also take your own towels.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Days Inn Cleveland Lakewood

Address: 12019 Lake Avenue, Lakewood, OH 44107
Phone Number:
Location: United States > Ohio > Lakewood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Lakewood
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Cleveland Lakewood 2*
Number of rooms: 66
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Also Known As:
Days Inn Cleveland Lakewood Hotel Lakewood
Days Inn Lakewood
Lakewood Days Inn
Days Inn Cleveland Lakewood Ohio

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