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“Great place to stay again and again.” 5 of 5 stars
Review of Holiday Inn Express Kent State University

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Holiday Inn Express Kent State University
2.5 of 5 Hotel   |   1215 Sanctuary View Drive, Kent, OH 44240   |  
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Ranked #2 of 8 hotels in Kent
Albuquerque, New Mexico, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great place to stay again and again.”
5 of 5 stars Reviewed May 22, 2013

We were in Kent for a funeral and had planned to stay less than a week. We chose this hotel because we're Priority Club members, always staying at Holiday Inn Expresses in our many travels. The Holiday Inn Express in Kent meets and exceeds the high quality we have come to expect. The entire staff from the manager on down through the housekeeping and breakfast room staff were so efficient, accommodating, and friendly. During our stay, we reconnected with a number of old friends in the area. We extended our stay several times, partly because of the warmth extended to us by the hotel staff, ultimately staying ten days, We've been looking forward to returning to this hotel in spring 2013 when we're in town for a high school class reunion. We were happy to recommend this hotel to some of the other reunion attendees. Kudos to Manager Reg; desk clerks Adam, Dean, Katie,and Royce; Fred in maintenance; Kim and Debbie in the breakfast room; head housekeeper Bev; and anyone else we may have forgotten.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review, June 11, 2013
We'll make sure to recognize all the individuals that you mentioned for their role in your wonderful Holiday Inn Express guest experience! We will look forward to seeing you again next time you are in the area. Thank you for sharing your wonderful comments!
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76 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • Chinese (Simplified) first
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English first
Pickerington, Ohio
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 18, 2013

I was in the area for a business trip to Kent State University. Upon check-in, I found the staff to be friendly and helpful. The room was very clean, quiet, and up-to-date. It took me no more than 10 minutes to get to campus and park my car. This location is near various dining options and convenience stores. I would definitely stay here again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2013

Used this hotel as a base to explore the Kent-Akron area. We were upgraded to a larger room on arrival - the reception staff noting we were staying longer than a couple of nights - which really made the stay more comfortable. Staff friendly and helpful, ample parking, and easy access to the nearby University and other amenities. Wi-fi was free and signal consistent. The only criticism I can think of was that the coffee at breakfast was a little weak and not hot enough - but that's probably personal preference. Overall highly recommended.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2013

A couple of weeks ago our family had stayed at the Holiday Inn Express and unfortunately left my pillow behind. Adam was kind enough to locate it and pack it up for me to be delivered via US Express Mail. After waiting days for the pillow, I contacted the post office which informed me that the pillow was sent back to the hotel. Frustrated beyond belief, I contacted the hotel and Royce picked up. Royce went above and beyond the call of duty by trying to ship it via UPS (at my request) but the website was not cooperating. He took it upon himself to ship it via FedEx and dropped it at the FedEx office on his way home from work. I've stayed in many, many hotels (which includes a lot of five star properties) and have rarely seen such dedication, hospitality and attention to customer service. Thank you Royce. You are truly awesome!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flint, Michigan
1 review
5 of 5 stars Reviewed March 22, 2013

I enjoyed my stay at this holiday inn .The staff were very friendly and Royce was very helpful and recommended nice places to eat and visit in the Kent State area . The room was clean I stayed in.The pool was warm and clean.The exercise room was nice and clean also. The breakfast bar had a nice variety of breakfast foods and juices. The cinnamon rolls were delicious and fresh and warm.I would recommend this hotel to my family and friends.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review, June 11, 2013
Thank you for the wonderful review! We hope you'll come back and see us again soon. Don't forget to check out our Gas Card package the next time you visit. This package will provide you with a $25.00 gas card for when you are driving around the area enjoying the local attractions.
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San Francisco, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2013

I realize Holiday Inn Express means no bar and no restaurant. I get that. But this property also has no dry cleaning valet services, which, to me, means it is not a business class property. Also, their Internet Wi-Fi didn't work. Details matter. When I protested that they should have dry cleaning valet services, staff said, twice, that I could wash my suit in the guest laundry. Okaaayyyy.... Oh, and just for the record, this property is not even close to Kent State University. Nice friendly people, but just so you know...

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review, April 6, 2013
Dear Don A,

Thank you for taking the time to complete a review on your stay. Please allow me to apologize for the inconvenience and negative impression you may have had with our facilities and the poor service you received. Rest assured that these issues will be looked into. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alliance, Ohio
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2013

Came to town for business at Kent State and was amazed at my stay here. The front desk gentlemen was incredibly helpful and allowed me to check-in early after arriving in town several hours ahead of schedule. My room was immaculate and large, and the bed was extremely comfortable. All in all, a great two-night stay. Highly recommended!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Kent State University

Address: 1215 Sanctuary View Drive, Kent, OH 44240
Phone Number:
Location: United States > Ohio > Kent
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Kent
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Kent State University 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Kent, Ohio is a 74 room and suites hotel, easily accessible of I-76 at exit 33. We are the smart choice when choosing a hotel in the Kent, Akron, Ravenna and Tallmadge areas.Rapidly rising in popularity of hotels in Northeast Ohio, this hotel is the most convenient location to the Kent State University Campus, Northeast Ohio College of Medicine (NEOUCOM), Summit Racing, Hess Print Solution, Goodyear Tire & Rubber, Bridgestone Invitational, and Lockheed Martin.Business travelers look to our hotel to provide them with more amenities than they could find elsewhere. We Feature an over sized fitness room, state-of-the-art aerobic equipment, with a view into our elongated indoor pool. Complimentary high-speed wireless Internet throughout the hotel meets every guest s need. The Smart Start breakfast is always a hit, but we are told that the sweet tidbits and evening snacks served with a smiling face, take hospitality to an excellent level.Leisure travelers find our hotel convenient to the Kent Folk Festival, Portage County Fairgrounds, Summit County Fairgrounds, Soap Box Derby, Hartville Flee Market, NFL Hall of Fame, Ravenna Balloon-A-Thon, Firestone & other Ohio Golf Courses. Visit nearby Downtown Akron W/First Night, AA Founders Day & Akron U.We are one of the first hotels in Ohio to offer a 100% smoke free environment. ... more   less 
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Also Known As:
Holiday Inn Express Kent State University Hotel Kent
Holiday Inn Kent
Kent Holiday Inn
Holiday Inn Express Kent State University Ohio

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