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“Reasonable and most importantly... safe.” 3 of 5 stars
Review of Holiday Inn Cleveland Independence

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Holiday Inn Cleveland Independence
3.0 of 5 Hotel   |   6001 Rockside Road, Independence, OH 44131   |  
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Ranked #11 of 12 Hotels in Independence
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Reasonable and most importantly... safe.”
3 of 5 stars Reviewed May 28, 2013

It's a huge hotel situated in a safe part of Cleveland. It offers a lot of restaurant options around the hotel. Hotel staffs were very courteous, and Were very helpful. The rooms were reasonably clean, though the bathrooms can be a bit better. I recall the toilet seat has a lot of scratch marks and dents on them which was a big negative for me. Overall, it's a good place to stay at an affordable price and within a safe part in town.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, June 25, 2013
Dear D C:

Thank you so much for your recent stay with us. We are happy you chose our hotel and most importantly your nice comments regarding your experience. We thank you for your feedback regarding the toilet seat in your room and we have had our housekeeping and maintenance departments looking into this.

Once again, thank you and we look forward to seeing you on a return visit to our city.
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162 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Boalsburg, PA
Top Contributor
110 reviews 110 reviews
61 hotel reviews
Reviews in 62 cities Reviews in 62 cities
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed May 20, 2013

I've stayed at this Holiday Inn in Independence, OH, several times over the past few years when taking my father-in-law to regular appointments at the Cleveland Clinic. We have always booked the room through Priceline, and the process has been very smooth. Check-in was seamless. Our room was very nice, sufficiently spacious for two men, and well-appointed. The bathroom was a bit small, but fully functional (with one of those nice curved curtain rods to prevent the stupid shower curtain from constantly sticking to your body while you're showering). The TV was large. The beds were comfortable. Parking was plentiful and free. USA Today newspapers were free and available at the front desk.

And, for our purposes, it was great to have several decent dining options nearby, including Bob Evans, Denny's, Red Robin, and Outback all within walking distance or a very short drive. The hotel is right at the intersection of I-77 and I-480, so it's easy to access and easy to get to downtown Cleveland. We encountered a bit of traffic congestion getting to downtown when we drove during rush hour for previous trips (not to be unexpected in a major city), but the roads flowed smoothly for a noontime appointment on this trip.

My primary disappointment with this Holiday Inn is the lack of a complementary breakfast, which I've come to really appreciate when traveling. But this Holiday Inn fully satisfies our needs, and I'll be happy to stay here again in the future.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, June 19, 2013
Thank you so much for choosing our hotel for your stays while going to the Cleveland Clinic. We appreciate your nice comments about our hotel and staff. We hope you will continue to make us your home away from home when in the Cleveland area.
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Colorado Springs, Colorado
Top Contributor
183 reviews 183 reviews
103 hotel reviews
Reviews in 131 cities Reviews in 131 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed May 2, 2013 via mobile

I stayed here on a business trip. The breakfast buffet was good and the in-house bar is really hopping (they say) on weekend nights. The staff is very helpful and responds very promptly to requests.
I enjoyed the Thai restaurant and the Winking Lizard sports bar which are just a short walk from the hotel.
However, the rooms are small for what you pay and only one of the two beds in my room was comfortable. The bathroom was small and its fixtures were loose.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, May 6, 2013
Thank you very much for taking the time to write your comments. We are very happy to hear you enjoyed our restaurant and our breakfast buffet. I am very happy our staff took good care of you while you were here. The items you have mentioned regarding the loose bathroom fixtures will be addressed with our Chief Engineer. We regret that this impacted your experience at our hotel and hope you will give us another opportunity to serve you in the future.
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Southfield, Michigan, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 19, 2013

I stayed at this hotel last year for a weekend event and the room was fairly nice but this time around I stayed overnight and I was not as pleased. I was very unhappy that the couch looked older and there was only 1 phone in the room. The phone was not located next to the bed but across the room by the television.....what sense does that make......further more why isnt there another phone in the room? The curtains also looked like they needed to be cleaned/changed; I was surely disappointed. I am very particular about cleanliness in hotels especially because of bugs and previous experiences at hotels. The most distrubing of all was the 'bed tax' that they add to your bill that was almost $10. I was not a happy customer.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, April 30, 2013
Dear Guest:
I am sorry to hear that you were disappointed with your recent stay with us. We do have one phone in the room and we do put it on the desk to accommodate guests who are working at the desk. The bed tax is a county tax strictly for hotels in Cuyahoga County and it does run 8.25% of your room rate. This is applicable at all hotels in our county. I do hope you will give us another opportunity to service your hotel needs the next time you are in our area.
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Minster, Ohio
Top Contributor
183 reviews 183 reviews
63 hotel reviews
Reviews in 70 cities Reviews in 70 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed April 18, 2013

This hotel has a lot of features in a pretty good location. The bar is nice and is normally busy. They had a live band playing on a Tuesday night. The breakfast buffet was good with nice selections.
The room of normal size with king bed. The conference center is nice and the staff was helpful.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, April 30, 2013
Thank you for your visit with us. We are definately a great hotel for conferences. We offer a lot of meeting space and is in a great location. We look forward to your return visit.
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Hudsonville, Michigan, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

Hotel is a little older, but has been well maintained. Staff was excellent, rooms were clean, restaurant on site was convenient and the food was acceptable.

I will definitely stay here again when in the Cleveland area.

Room Tip: I was on the 4th floor, external noise level was fine.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, April 18, 2013
Dear Matt S:

Thank you for choosing us on your recent stay to the Cleveland - Independence area. Yes, we are very fortunate to have been here for some time, yet we consistently work on improving and maintaining the quality of our hotel. We are happy that you enjoyed your stay with us. We look forward to seeing you on a return trip.
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Dayton, Ohio
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 6, 2013

I was very impressed when I first arrived and was greeted as a Priority Club member. Made me feel very welcome. The room was very nice & clean. The pool was large and enjoyed a bit of time relaxing. The restaurant staff was excellent. We had the breakfast buffet both days and it was delicous and staff went out of their way to accommodate our needs.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review, April 18, 2013
Dear Sue C:
Thank you for staying with us and for being a loyal member of Priority Club. We are very happy you enjoyed your stay with us. We are glad to see you were able to take full advantage of almost all the amenities we have to offer. We hope to see you again the next time you are in our area.
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Additional Information about Holiday Inn Cleveland Independence

Address: 6001 Rockside Road, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 12 Hotels in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
Official Description (provided by the hotel):
The strategic location of this Cleveland area hotel, the Holiday Inn Cleveland South Independence provides easy access to such downtown attractions as the Rock and Roll Hall of Fame, Quicken Loans Arena, Cleveland Browns Stadium, and Playhouse Square.At the crossroads of Cleveland's primary arteries; I-77 and I-480, our hotel is just 12 miles from Cleveland Hopkins International Airport. The hotel offers complimentary airport shuttle service from 6 AM to 11 PM daily.Guests will enjoy our complimentary wireless high-speed Internet access, an indoor pool, sauna, and fitness center. Michael's Grille restaurant serves breakfast, lunch, and dinner. Enjoy dancing the night away in our high energy lounge with live entertainment Tuesday - Saturday in Impulse Lounge. With over 20,000 square feet of meeting space, our Cleveland area hotel is ideal for your next event be it a corporate meeting, convention, wedding, business dinner, or family reunion.For our Priority Club Members, ask about our newly renovated Priority Club Floor with key accessed lounge serving Continental breakfast, snacks and soft drinks. The lounge also offers a computer with Internet access. Whether travelling on business or pleasure, make the Holiday Inn Cleveland South Independence your home away from home!The hotel is currently undergoing renovations of the lobby, guest lobby, and conference rooms! ... more   less 
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Cleveland Independence Ohio

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