We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Embassy Suites, Rockside, Cleveland, O” 4 of 5 stars
Review of Embassy Suites Hotel Cleveland-Rockside

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Embassy Suites Hotel Cleveland-Rockside to your Saves list
Embassy Suites Hotel Cleveland-Rockside
3.5 of 5 Hotel   |   5800 Rockside Woods Boulevard, Independence, OH 44131   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Rock n Roll HOF Package
Ranked #7 of 12 Hotels in Independence
Indianapolis, In, United States
1 review
“Embassy Suites, Rockside, Cleveland, O”
4 of 5 stars Reviewed December 2, 2013

Great presentation. Beautiful building. Staff is willing to work with you to accommodate problems. There seems to be an underlying concern about money. Its like alacart. Fees that other hotels in the chain don't use. The overall experience was good, but it seems that the staff was constrained by mgmt priority of maximum profit. This is my third stay here so it can't be all that bad, can it?

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
Thank you so much for the great feedback. My staff will be very pleased to hear we were able to exceed your expectations. Not sure what you mean regarding fees and profit. All of the fees we charge are standard with the brand and more importantly are competitive with the surround full service hotels. We look forward to servicing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

543 reviews from our community

Traveler rating
    196
    169
    82
    65
    31
See reviews for
196
68
17
164
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Delray Beach, Florida
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 1, 2013

First let me say, we only stay in Embassy Suites if there is no other reasonable option. Over the years this brand has deteriorated. Having said that, we had low expectations for our stay Thanksgiving week. To our surprise, the hotel was ok. The staff was exceptionally nice, friendly and helpful. Our room was clean, although screaming for a face lift. The bathroom was in especially tired condition, but as I stated, it was clean. The beds and linens were excellent. Very comfortable and we slept well. Breakfast was nothing special, but the omelette station did stand out in a positive way. The hotel managed to loose my husband's dry cleaning, but they made a great effort to find it. Eventually they figured it out and all was well. The manager however did hand deliver an apology and a gift certificate for dinner at the restaurant. Could not have asked for much more. The food at the restaurant was much better than the breakfast. I had an awesome pizza and salad. My husband and son enjoyed their meals too. Other notes: indoor pool nice, washing machines and dryers free, two pool tables and great location. The negatives, aside from the aging of hotel include it was very noisy in the atrium area, as there were football and hockey teams at the hotel. The hotel had rules posted and by 11pm, the noise was down to a dull roar. Also, housekeeping was not very good. Even with a daily tip, the service was bare minimum.m it was a holiday week and the hotel packed. No extra effort was put forth in this department.

Room Tip: Ask to be as far from elevators and atrium as possible. We had a corner room and the noise was bare...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
I am glad to hear that your overall impression was a good one. We are up for a renovation and we look forward to see what our new rooms are going to look like. The main thing is old is old but clean is clean and that is what we truly focus on here. We ensure that all of the rooms are clean and the employees are friendly. When it comes to servicing your room while you are still checked in we do a partial clean. This is a Hilton standard. This requires us to make your bed, arrange the bathroom (including your toilet trees), wipe down all surfaces and replenish soap and coffee if needed. Sort of what you would do when you are home. We look forward to your next visit to Independence. Thanks again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Top Contributor
179 reviews 179 reviews
27 hotel reviews
Reviews in 71 cities Reviews in 71 cities
131 helpful votes 131 helpful votes
2 of 5 stars Reviewed November 30, 2013

So I stayed in this hotel one night to take my wife to the pink concert. First I will note the check in process was very good the front desk gentleman was great. From that point on the stay was awful. When going to the elevator we were solicited by these clowns from the pyramid scheme acn. Upon entering our musty smelling room we opened our window to a lovely view of the roof and an air conditioning unit. We then tried to take a nap but couldn't because of all the kids screaming and running and going nuts in the atrium level. So we left and got lunch and made arrangements to have a cab pick us up at 6:30 pm. This was the same agent who checked us in he was great. When we returned it was the same chaotic scene. We were unable to get our complimentary happy hour drinks because we didn't have coupons. Then at 6:15 we got a rude call from a front desk woman saying our cab have arrived and to come down if we wanted it. We were told to be in lobby by 6:30. When we returned around midnight we went to bed and were woken around 1ish by people playing pool. Finally at 9:30 in the morning house keeping knocked on our door woke us up and asked what time we were leaving because checkout was at noon. I felt this was a rather embarrassing hotel stay. I thought embassy suites were supposed to be nice and if it wasn't for our interaction with first front desk agent not one good thing could be said.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
Truly sorry to hear about your experience. It sounds like it started off well but really went down hill after that first encounter. It is difficult even with the extra security we put on that other guest and there kids end up having a negative impact on other guest's stay. We try not to police our guest because anytime you have to do that hospitality is removed. I know we can do better than so I hope you do give us another chance. I will be sure to share your comments with my staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
3 of 5 stars Reviewed November 29, 2013

Nice room. Clean. Nice location. Kinda noisy in the room from the atrium. Kids enjoyed the pool. Other than the omelet station, the breakfast was well below Embassy Suites standards. If I have to go back to Cleveland, I'd likely return.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
Thank you for taking the time to give us some feedback. I am happy to hear you enjoyed our hotel. I am sorry to hear about your dissatifaction with our Compliementary Breakfast. THis is usually one of the highlights when guest comment about there stay with us. I will be sure to pass on your comments to my Executive Chef. He will definitely want to look into this. Thanks again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United States
1 review
5 of 5 stars Reviewed November 28, 2013

Typical Embassy Suites: Great! On a Business trip having the extra room of suite reduces the stress of the trip. Complementary breakfast buffet perfect for business trip: in/out quick -- no waiting for tables / waitresses, etc. Eat what you want.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
Thank you so much for the great feedback. My staff will be very pleased to hear we were able to exceed your expectations. We look forward to servicing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allegan, United States
1 review
5 of 5 stars Reviewed November 28, 2013

Other than running low on a few items in the room (towels & tp), we had a great stay and will return. The evening reception and breakfast were great. The room was large enough to accommodate 6 people. Great value. Easy to get to downtown from the location as well.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
Thank you for taking the time to give us some feedback regarding your stay. My staff will be very pleased they you enjoyed your stay with us. We all look forward to servicing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockton, IL
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2013

My husband had some appointments with the Cleveland Clinic so we stayed here. We had a two room suite and when we mentioned we were going to the Cleveland Clinic, they reduced our price-that helped. The room was great!. The breakfast was fabulous! A hot breakfast with anything you could need. My husband ended up being admitted and our stay was extended so I needed to do laundry. Free laundry facilities for the guests! Bonus! I would definitely stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review, January 27, 2014
Thank you so much for the great feedback. My staff will be very pleased to hear we were able to exceed your expectations. We look forward to servicing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites Hotel Cleveland-Rockside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Hotel Cleveland-Rockside

Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Cleveland-Rockside 3.5*
Number of rooms: 271
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Cheap Tickets, Orbitz, Priceline, Hilton Hotels, TripOnline SA, Hotels.com, Hotwire and getaroom.com so you can book your Embassy Suites Hotel Cleveland-Rockside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio

Owners: What's your side of the story?

If you own or manage Embassy Suites Hotel Cleveland-Rockside, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.