I am getting married in 9 days. I had rooms blocked for our expected guests months ago. However, getting in touch with the sales manager (Barb) became more and more difficult. Her response time was so poor that I gave up and had my mother-in-law to be take over with correspondence to her.
Several Weeks before the wedding Mom-in-law asked for a list of the rooms. I received the list and I emailed the rooms manager (Qadeer) back and asked for an updated list each week (to keep track of who needed to be reminded to book). Three weeks past. I never got another list until my fiance' ended up calling and finally we got another list. Unfortunately it was the day before the block closed and may had yet to book.
Mom-in law tried to contact the sales manager again on 7/19 via email and telephone- no response. Learned 7/20 that she is out on Vacation (who doesn't have and auto reply "out of office" message in a business like this?)
7/20 Fiance' called trying to get info and was transferred several times, hung up on and still got minimal info. The reservation dept couldn't even pull up the reservations. Not even for the groom & myself. So service has been pitiful.
The only ray of hope so far is the rehearsal dinner we are having at the hotel. Mom-in law hasn't had any problems with the catering dept.
The hotels' slogan is: Come stay with us at Crowne Plaza Cleveland South/Independence where we treat you like Royalty. I feel like we have been treated like peasants!
As a former InterContinental Guest Relations agent I am truly disappointed in the service we have received thus far. I would not recommend a group booking here to others.
- Also Known As:
- Crowne Plaza Hotel Cleveland South - Independence Ohio
- Official Description (provided by the hotel):
- *Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more less
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