We had booked a few days to stay heree in July 2012 and canceled in reply to our reservation email. The Plantation did not receive this notification & called us the day of to see when we were arriving. We got their voicemails the next day & called Tom back to inform he that we canceled & could forward him our email showing we did notify them. Tom was extremely rude & we could not get a word in edgewise. He said he was going to charge us one night for our rental (Over $300 had already been billed to the credit card on the day we were supposed to arrive before we even spoke to Tom). He let us know that he doesn't have time to check all his emails (btw this is a way that people submit reservation requests). I informed him I would forward him the email. Instead of being professional & stating that he could check over his emails just to be sure they didn't miss something he hung up on me. I called back & once again could not speak because Tom proceeded to tell me his life story about how he had a bad morning & that we should have compassion for people (I work in Hospice) & that someone is dying of cancer and continued to rudely ramble on not letting me speak & hung up on me again. To sum it up it is not our fault that he did not receive the notification due to his lack of time to check emails etc... He handled this situation very poorly & now we have to deal w/the credit card company & file a dispute (some compassion charging the card the same day of our orig. Arrival date before speaking to us the next day). He let us know thatnks for making him lose $1,200.00. Who treats possible customers like this. I've never spoken to a professional that was this bad. Don't stay here because apparently life situations seem to trump the fact that this is a business. Apparently the customer is wrong in Tom's eyes. When we return from our amazing trip in the Dells we will be forwarding Tom our email & I hope when he sees it he can re-consider how he speaks to people in a professional way & handles his operations.
- Official Description (provided by the hotel):
- Come enjoy our wooded 5 1/2 acre grounds, and walk down our lane to our beach, a beautiful panoramic view of Lake Erie. Our accommodations offer a view of Lake Erie and Cedar Point Amusement Park. When at Cedar Point be sure to ride the new Thrill Dragster. Sandusky Ohio is only 8 miles along US Rt 6. We have 1, 3, 4 Bed Room Furnished Homes on the water and 28 units, 13 having 2 double beds, and 2 King rooms, all with shower baths. Ten minutes from Cedar Point Amusement Park and Sandusky Ohio. Along the shore of Lake Erie, Cedar Point is visible from our beautiful beach. ... more less
- Also Known As:
- Plantation Hotel Huron
- Plantation Motel Huron, Ohio