They left the front door open to my room the whole day while we were at Cedar Point. The room was dirty. There was a stain on the pull out couch mattress along with crumbs, dirt and change. Our room had flying bugs from the front door being left open for 5-6 hours. The hotel told us they would refund us our stay and then tried to instead give us credit to stay 1 night there free if we were ever there again. Expedia was not user friendly and made us call back the hotel twice to try to get room credit. The "heated" outdoor pool was freezing. The hot tub was a joke among the guests saying Its so hot I bet you can last 5 minutes in it. They were right. It was easily the WORST EXPERIENCE I have ever had at a hotel. If you like dirt, stained mattress, peeling grout and rotting bathroom floors this is the best place for you. If not, find somewhere else. Expedia owes me 2.5 hours of my life back by making me do all the grunt work by calling the hotel back over and over. I am done with Expedia as well.
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- Also Known As:
- Hawthorn Suites By Wyndham Holland Hotel Holland
- Hawthorn Suites Holland
- Holland Hawthorn Suites
- Toledo Hawthorn Suites
- Hawthorn Suites By Wyndham Holland Ohio