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“Double check before you go” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3831 Park Mill Run Dr., Hilliard, OH 43026   |  
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Ranked #3 of 5 Hotels in Hilliard
ohio
1 review
“Double check before you go”
3 of 5 stars Reviewed February 17, 2009

i had booked this room because of what the description said the hotel had. THere was no fitness center at all, and we were very pissed. The site said it had one, and there was none, when i asked the clerk, she said "we dont have any fitness center, you can probably go to one in the area, they MIGHT give you a discount.",
then the breakfast was horrible, the eggs were disgusting, the first day, they were like water egg balls, the 2nd day they were round thin pieces of egg, they were horrible,, the sausage was green, and seemed like it had been out for days,
the donuts were stale, the coffee was weak, and when you had a cup there were grounds of coffee. No one was working the area, so it ran out of stuff , no one there to fill, i think they put it all out at 6am, and then leave, the only good thing was the waffles you make your self, the juice was horrible, and was out after 1 hour. I would have been better off to go to a cheaper hotel and go out for breakfast. the pool and jacuzzi looked like it did not get cleaned, the jacuzzi water was green. i can seriously bet, no one tested any levels of the water. on the morning we were leaving, we noticed they must have been cleaning the pool, which was frustrating, because we wanted to swim before check out and the pool was unusable. my son fell on the floor, the lady mopping was leaving too much water on the floor, and no sign was posted in the area. Another guest was complaining that her chips got stuck in the vending machine and she already paid 2 dollars for them. it was very hard to get someone at the front desk, another guest stood at the front waiting to get a room, and waited 10 minutes, and left, the worker was out back smoking, and that was fine, but should of left a sign or something at the desk so people knew they were not being ignored. The rooms were clean and nice,

  • Liked — price
  • Disliked — breakfast sucked, guy working monday morning was very rude
  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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64 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Troy, Michigan
Top Contributor
327 reviews 327 reviews
93 hotel reviews
Reviews in 122 cities Reviews in 122 cities
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed November 18, 2008

We stayed here for a family wedding. The entrance to the hotel is pretty unwelcoming, just a door that doesn't open automatically, kind of inconvenient with luggage. The lobby was small as was the pool. We found a beer can pull tab in the pool. There is no workout room.

Breakfast was okay, decent selection of pastries, fruit, make your own waffles. The room could have been cleaner, but the beds themselves were clean and comfortable. Climate control wasn't great, it was either too hot or too cold. Location was convenient with several restaurants within walking distance.

  • Liked — Location
  • Disliked — Cleanliness
  • Stayed November 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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Tokyo, Japan
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 28, 2008

This hotel is generally quite okay, and price to stay is quite nice. We found some minor points but still can recommend.

[[Minor points.]]
1) Noise of door closing at room is very big, so that next room's door noise may wake you up. I keep my wife to stay here so she got many problems .

2) They don't have coin laundry facility inside ( Is this hotel really choice hotels? ). So my wife bring it to next hotel , it is a little tough job and negotiation. Shamed...

3) You will face the problem of shortage supplement in room keeping of daily service , as like shampoo, coffee, tea etc.

4) Shoppoing mall is not really near by. Google map shows "K-Mart" supermarket just opposite of street. But it was already closed. "Low's" is 200 foots distance, but nothing to buy.

[[Major points ]] are here.
1) Warm water pool
2) Some better restaurants can be accessed easily.
3) Better breakfast than "Comfort Inn"

"No choice, ah no choice, no choice"
Must recognize this is the reality of staing at Choice Hotels. But I still like here. Really not bad !

  • Liked — Comfort bed
  • Disliked — No Laundry & Very big noise of room door
  • Stayed September 2008, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
3 of 5 stars Reviewed January 15, 2003

I have traveled here a couple of dozen times in the last two years. This hotel is generally nice but can have service problems from time to time. Rooms are adequately clean 90% of the time. The rest of the facility is somewhat clean 80% of the time and the staff makes you feel welcome and at home (an important thing to a traveling business person) 70% of the time.

On my last trip the staff was exceptionally rude to the point that I am now going to try another hotel for a while. Still, if you catch them in the right mood, you'll have a nice stay.

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Additional Information about Comfort Suites

Address: 3831 Park Mill Run Dr., Hilliard, OH 43026
Phone Number:
Location: United States > Ohio > Hilliard
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Hilliard
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Columbus Comfort Suites® in Hilliard, OH is conveniently located with easy access to Interstate 270 and Interstate 70, just seven miles from Ohio State University. The Columbus Zoo and Aquarium and Port Columbus International Airport are both just minutes from this hotel. Additional nearby popular attractions include the Columbus Museum of Art and the Greater Columbus Convention Center. We provide business travelers with conveniences like computer hook-ups and access to copy and fax services. ... more   less 
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Also Known As:
Comfort Hotel Hilliard
Comfort Suites Hilliard, Ohio
Hilliard Comfort Suites

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