“While our apartment was nice enough $400 per night left us feeling very ripped off, especially when everything is "extra" - $8 t”
On entering Swan Cottage through the laundry (which my kids found highly amusing) our initial impression was that the "cottage" was nice enough but very small.
Uncomfortable furniture (looks good, but seat squabs too shallow and too high)
No privacy at all, as all cottages look at each other.
We got the impression that the season in Swansea is incredibly small, so many local businesses, not just this one, fleece tourists in high season, to carry them through the leaner months. Swansea, despite being booked out, still looked dead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 24, 2012
Thankyou for taking the time to complete a review of your recent stay. We appreciate feedback as it can help us make improvements for future guests.
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We very much appreciate your positive feedback.
Re the cons:- it is disappointing that you failed to raise any of your concerns with staff or myself during your stay, thus denying us an opportunity to address these and correct inaccuracies in your review.
Whilst a little unsure of your statement of $400 per night, this was not what you paid for your accommodation. There is a 3 night minimum stay on self contained cottages during the period when you stayed. To assist you, we made a cottage available for your requested 2 nights providing you met the cost of an additional service that we would otherwise incurr. You advised that you were prepared to contribute $80 towards the cost of the additional cottage clean that was incurred through your shorter stay.
You accepted the nightly rate as well as the short stay cleaning surcharge when you booked in October. If you were not happy with rate and the assistance that we gave to accommodate your short term stay request you could have booked elsewhere
Your cottage tariff was $250 double + $35 each per child making a nightly rate of $320 for a family of 4. To this was added your short stay cleaning surcharge of $80. Total $360 per night NOT $400 as your stated.
The price of $250 for 2 adults is well below what many smaller and certainly less well equipped Hobart motels charge for this same period. You actually stayed in a relatively large 90m2 cottage as opposed to a 30 -35m2 motel unit for a similar cost.
These are essentially the same rates for the past 10 years at the property for fully self contained and air conditioned cottages.
Entry to cottages is through the back door and therefore is through the fully equipped laundry. I thought that this would have been fairly standard for most homes in Australia, so can see nothing unsuual for the same in a cottage.
The furnishings are new, and excellent quality. Sofa seat squabs are certainly quite wide and with well supported high backs. Unfortunately, all furnishings are unable to suit all individual guest preferences as per what you choose for your own home.
You mention that everything else is "extra $" We do disagree as quite a few non cost options are available as detailed below.
Unfortunately, some extras often come at an additional cost especially when they are provided by outside service providers over which we have no control of costs.
However you had access to a range of free services.
- Free off street parking
- Free use of gazeebo and gas BBQ
- Free BBQ utensils available from reception.
- Free internet email download and upload from reception.
- Free Access to the beach
- Free tourism information desk and booking service, for some tours and restaurants.
Bicycle, DVD & player and fishing rods are available for hire.
WiFi and 2 x tennis courts are operated by other businesses. These are made available at cost through reception. We have no mark up on these extra services, but provide the same to assist you, the guest.
We certainly take exception that we "fleece tourists" as many positive comments from other guests would attest.
Like in your own house hold, most accommodation businesses are facing substantially increased costs and to date these have been absorbe by our business. Unfortunately, these have to now be passed on so accommodation costs in the near future will reflect this.
If accommodation costs are outside of what you wish you may need to seek lower standard accommodation and within your budget.
Once again we thankyou for taking the time to complete a review, but remain disappointed that you chose not to discuss any of your concerns with myself of staff during your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.