I couldn't agree with the review below more. Find somewhere else to stay. The place looked great online, but we were disappointed upon arrival. Like the prior review, we were made to feel like an inconvenience from the moment we arrived. The lady that checked us in made it clear that we weren't her priority, and seemed annoyed when I had questions about the area. How dare I trouble her so! Customer service is definitely not a priority at Hawley House. This is not just apparent in the face to face service, but also in the passive agressive signage you'll find all over your room.
The best part of the house is the exterior, it looks really great. However, upon entering our room, like the previous guest, we found it to be shabby. The furniture is old and has clearly seen better days. The bathroom is not terrific. There is no shower curtain or barrier around the shower, which means water gets all over the toilet and all over the bathroom in general. I would expect this if I was staying at a caravan park, but not when I was paying a premium price for BnB accomodation.
I considered sleeping in the car, because I was concerned that the bed was so old it might give me bed bugs. I kept waking up thinking I was being bitten. I was already certain that the room was plagued with creepy crawlies because of the can of insect spray that was left there for us.
If it wasn't school holidays, and if we hadn't arrived so late in the day, I'm sure I would have investigated finding accomodation elsewhere.
Also, it is clear that the owners are only interested in making a profit. From our arrival, we were repeatedly told we needed to let them know if we were going to be there for dinner. No details of the dinner were provided or the price. Upon asking these impertinent questions, we were quickly flashed a menu and told that 3 courses would be $62 dollars each. A total rip off I think, given the quality of every thing else on the property. We went down to the local shops and had a meal instead.
My partner is allergic to gluten and had advised the property of this on booking. He sought to ensure the owners knew this the evening prior to breakfast. He was told this hadn't come through, and that there wouldn't probably be some fruit and maybe some yoghurt he could eat. Hardly what you've expect of a bed and BREAKFAST establishment. In the morning, he ate just this. However, upon checking out was told that they had prepared some gluten free bread, but weren't sure who to give it to. It wouldn't have been hard for them to find out, or even ask the guests, but they didn't do this. This seems to be the standard sloppy approach of Hawley House.
Also, despite the fact it is a BnB, don't expect a cooked breakfast in the morning - that will cost you extra.
Summary: Hawley house is run down and is to be avoided. The owners aren't interested in customer service or the quality of establishment they provide. You won't enjoy your stay here, and in fact, you'll be made to feel like an inconvenience.
- Official Description (provided by the hotel):
- Hawley House (c.1878) offers heritage accommodation in a spectacular seaside location overlooking sandy beaches, set amongst 400 acres of gardens, vineyards and wildlife sanctuary. Hawley unashamedly embraces the patina created by her 130 year history, and the idiosyncrasies of being a family home, not least of which is her unique rooftop bath. Guest rooms feature original artworks and antique furnishings. Centrally located and easily accessible to Devonport, Launceston and Cradle Mountain. ... more less
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- Also Known As:
- Hawley House Devonport, Tasmania