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“Very bad customer service: disappointed!” 3 of 5 stars
Review of Spirit of Tasmania

Spirit of Tasmania
Devonport, Tasmania, Australia
1800 634 906
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Ranked #7 of 18 Attractions in Devonport
Type: Ferries/ Boats, Other
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Attraction details
Owner description: Spirit of Tasmania’s Melbourne-Devonport service provides you flexibility and convenience when planning your holiday. Our twin ships depart from both ports at 7.30pm and arrive the following morning at 6.00am. During peak season, we also operate day sailings departing from each port at 9.00am and arriving the same day at 6.00pm.On board, you can experience spectacular views, delicious food, great entertainment, relaxation and so much more!
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Very bad customer service: disappointed!”
3 of 5 stars Reviewed October 28, 2011

From Melbourne to Devonport, everything was ok. Oceans recliners were comfortable and the weather was not too bad.

But on our way back to Melbourne, we found the staff terribly rude. When we arrived for check-in, the lady asked for our pension card. As we are 25, I said that we didn't apply for a pensionner concession. She replied that we booked for the concession fare, eventhough we had the e-ticket proving that it was not the case.
Then she started to check her booking list for 10 minutes, whithout explaining what was happening. At the end she just said "someone amended his booking and took yours instead" (???)
Then she printed new boarding passes but told us we would have to ask for key cards by ourselves on board. We arrived on the boat 5 minutes before departure because of their lack of organisation.

On the boat, we wanted to buy a snack at the Lavender bar but it was impossible: everything was sold out at only 8pm! They should stock up more supplies.

In the ladies bathroom, they forgot to refill the soap, so it was missing too.

The cruise is pleasant but very expensive, for such a price, they should reconsider their vision of customer service!

Visited October 2011
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 reviews from our community

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English first
Albany, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“A great overnight experience!”
4 of 5 stars Reviewed October 4, 2011

A wonderful family experience - everyone should do the trip at least once! Buffet great - get there early to avoid long lines of people. Trip very exciting for the kids. Had a four berth cabin, with own bathroom and window. Cabin was very small and one of our kids did get claustrophobia so had to keep going out. Had showers quite late and being such a confined space did seem to heat up our cabin - so got very stuffy even with a/con on coldest setting. Window was sealed shut. Smooth ride and restful night. It was wonderful waking up in the morning coming into Devonport knowing we had 2 weeks together on a big family adventure.

Visited July 2011
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
83 reviews 83 reviews
9 attraction reviews
Reviews in 49 cities Reviews in 49 cities
99 helpful votes 99 helpful votes
“Great Adventure but Spoiled by Lack of any Customer Service Ethic”
2 of 5 stars Reviewed October 4, 2011

We purchased the 'luxury cabin' for a trip without car. The weather was wild and the journey was a great adventure with lots of pitching and water coming over our cabin windows! First the plus factors - the dining room menu was great and complemented by great service.

Next the bad news. There is a complete lack of customer service ethic among most staff. It starts with the check-in were we were told (without much grace) that check-in was not for another five minutes and to sit down and wait. Then we discovered that the website information was misleading and our Seniors Card did not entitle us to the discount fare - we had to pay another $100 or so on top of a hefty $450 fare!!!! Feral security staff were the next big misadventure - they insist on opening all bags and shouting orders to the passengers. We waited for half an hour in the queue. More problems later with trying to get the bottle of sparkling wine which was part of our room package.

A great adventure but too expensive and spoiled by staff with 'attitude'. We we treated more as 'self loading freight' rather than passengers who had paid a premium fare.

Visited September 2011
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
453 reviews 453 reviews
191 attraction reviews
Reviews in 148 cities Reviews in 148 cities
229 helpful votes 229 helpful votes
“Alright if you're taking a car”
3 of 5 stars Reviewed September 30, 2011 via mobile

Driving is the only way to see Tasmania, so I took my car over on the ferry. Uneventful trip, good views as you approach Tasmania but that's about it. I went for the cheap recliners, which are marginally better than airliner seats but still very cramped and close together considering how much unused space is on the boat. Also, since the boat's quieter than a plane, sleeping is difficult if the English backpackers are talking all night (nearly resulted in a fight!) Food's decent and worthwhile if you're hungry and want to take advantage of the buffet by piling up a mountain of food on your plate. The bar had some terrible performers so I took beers up to the deserted upper decks and watched the sea.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wagga wagga Australia
Top Contributor
57 reviews 57 reviews
22 attraction reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“Excellent experience on the Ship”
4 of 5 stars Reviewed July 27, 2011

My husband & I had a deluxe cabin on the Spirit of Tasmania and it was fabulous. Maybe next time we would just have a twin as they looked good too. The staff were very obliging and happy to help. The process of loading and unloading the car was effortless, and quick and efficient. The meals we didn't bother with as they seemed expensive but the sandwiches were more reasonably priced. Drinks were priced okay too. Would definatly recommend to anyone, and we look forward to do it again on a day trip in summer.

Visited July 2011
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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