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“Very dissapointed!” 2 of 5 stars
Review of Redleaf Resort

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Redleaf Resort
Evans Lookout Rd, Blackheath, New South Wales 2785, Australia   |  
Hotel amenities
Ranked #4 of 5 hotels in Blackheath
Singleton, Australia
1 review
1 helpful vote 1 helpful vote
“Very dissapointed!”
2 of 5 stars Reviewed October 9, 2011

Our first morning in the restaurtant for breakfast was very slow, after finally being seated we found the buffet mostly empty and no one seemed too eager to fill it even with several other people entering after us. Our towels were left on the floor for the cleaning staff to collect and replace with fresh ones, as stated to do so on the signage in the bathroom. Upon return that late afternoon we were a bit shocked, the bins werent emptied, the towels were still in a pile on the floor, the beds not touched and our dirty coffe cups still on the bench, when i told staff, of this i got the response of "oh we had a bus load leave this morning so it was pretty flat out, we must have missed it, it wasnt intentional." This had me feeling like a was a burden on staff and that they had just run out of time and didnt seem to fit our room into their busy schedule. When my husband was setteling our accounts he was asked how his stay was, he say it wasnt too bad except for the fact our room wasnt touched yesterday, the manager then handed him one of the trip advisor card and said here ya go you can comment on here. For a 4 star place, and $230 a night it was truely appauling, i wouldnt rate it 3 stars.

Room Tip: Go somewhere else!
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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56 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Sydney, Australia
1 review
4 of 5 stars Reviewed October 5, 2011

22 members of our quilt group selected Redleaf for the 2nd year as the venue for our quitling retreat in September 2011. A fun time was had by all. The managers were pleasant and friendly and very supportive of all our needs. We used the conference rooms for sewing from morning to night - with all the facilities and lighting etc. that we needed. We felt it necessary to meet and applaud the chef after two very enjoyable dinners.

  • Stayed September 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
1 review
4 of 5 stars Reviewed October 1, 2011

We stayed for two nights at the beginning of the school holidays for a mountains break. Found staff helpful and friendly - eg willing to ensure the pool was a good temperature for swimming for us (27 degrees). They also agreed to add an extra hour to check out time so we could do a bushwalk on our last (and only dry) day.

Rooms well presented and freshly painted by the looks - enough space for a table/chairs, small lounge and coffee table made a nice addition to the space. Comfortable bed (no ''first night away sleeplessness" experienced). Opening windows.

We asked for a quiet room and despite two coach loads coming and going during our stay found it peaceful and restful. View from our window of trees above pool nice. Their guest lounge is pleasant. Nice example of a hotel of its era.

Within walking distance to township if you like a stroll. Recommended - particularly for the price.

Room Tip: We stayed in Rm 105 - you could open curtains and have view of trees over pool shelter and still mai...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 3, 2011

We were booked to stay just after the July storms. We were informed that the hotel was still open and operating. When we arrived the reception was frankly hostile and things did not improve from there. The rooms were freezing, breakfast was not available on any of the 3 mornings we stayed and we were locked out of the hotel at 9 o'clock at night with no way to contact the managers. If the hotel was not able to look after guests- why were bookings accepted and why was the full tarrif charged? Even if it is difficult to provide the normal service- there is no excuse for rude unprofessional behavour in managerial staff.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woywoy123, Owner at Redleaf Resort, responded to this review, September 18, 2011
Dear Matt1095,
Thank you for your extremely valued feedback regarding your parents stay some 8 weeks ago at the Redleaf Resort.
I was disappointed to hear that we did not meet your expections by way of services offered in our property. Please be assured I have addressed your feedback with my management team, and as you and your family have stayed with us previously, without any issues, we hope to see you back again.
Megan Nott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrigal
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2011

Our 19th year straight in winter at Redleaf and having regard to recent years and recent poor reviews we were expecting an ordinary time of it. However,I now realised the recent dramas with high winds causing power loss for a week was obviously out of management control and I hope those other reviewers took that into consideration. Thanks to new managers Barbara and Gary for making it one of the best since we arrived. We had a great five days from the time we booked in until we left. They made the place feel friendly and warm with extremely wonderful friendly service, lovely breakfasts, nice quiet clean rooms. It is the only place to be during winter in the mountains. The weather was fine but the only dissapointment we had was also well out of their control as it was fairly warm with us just wearing shirts during the day and it just wasn't cold enough outside as usual. Hopefully our 20th year might bring some snow. We both very much look foreward to next year and thanks again to Barb and Garry. The only little thing wrong was we didn't know what was on telly as the june TV guide was still in the folder.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle NSW
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2011

During the recent early July storms the Redleaf managers went out of their way to ensure our stay was really comfortable.
Not only did they advise us the power was out before we arrived, they still managed to serve us a hot, candlelight dinner during the blackout. Great food lots of it & good company.
We spoke to all the rescue & electricity guys staying there who reckoned we were crazy on our bikes but they were also amazed at the service at the Redleaf.
The Blue mountains area was in turmoil, but the staff at the Redleaf kept their cool
They gave us a safe & secure position to lock up our bikes overnight
Our annual brass monkey ride was really good - thanks Redleaf - W'ell Be Back!

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
1 review
4 of 5 stars Reviewed July 26, 2011

Northbridge Quilters had a weekend at the Resort and it was perfect. The service was fantastic. Everything we asked for was provided with a smile. The managers had set up the conference room in anticipation of our needs and tea and coffee was available all day. The rooms were clean and warm. The meals were plentiful and homely. Perfect for a winter weekend in the mountains.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woywoy123, Owner at Redleaf Resort, responded to this review, July 31, 2011
Dear Northbridge Quilters

Thanks for the positive feed back. Great to hear that all went well. Look forward to seeing you back again next year.

Megan Nott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Redleaf Resort

Address: Evans Lookout Rd, Blackheath, New South Wales 2785, Australia
Location: Australia > New South Wales > Blue Mountains > Blackheath
Amenities:
Bar / Lounge Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 5 hotels in Blackheath
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Redleaf Hotel Blackheath
Redleaf Resort Blackheath, Blue Mountains

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