The office was closed at check in time and instead of apologies the owner said: Do you expect me to be there 24 h a day?
The advertising conveniently fails to tell that only the Deluxe units are set in lush gardens.
Ours was facing the Sydney railway line and the Great Western Highway.
Quite a few units don't have an allocated parking, and in our case some people had more than 1 car.We had to park wherever we could.
If Iwas Swiss I would be very upset to have these shabby, dark units to be called having a swiss feeling.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We were disappointed to read this guest's review and apologize for not meeting his expectations.
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Provision is always made for guests to contact us, when the Reception may be closed, on quiet Sunday lunchtimes. The night phone is redirected to our mobile and guests are able to check into their room prior to Reception reopening. Unfortunately on this occasion there was a technical hitch and this guest's call was not redirected.Reception did open at 2.30 and, whilst every effort was made to apologize, the guest was not to be appeased.
The general description of the motel rooms reads, "most opening to lush gardens".
Standard rooms are advertised as being “at the front of the motel” and, given the address is Great Western Hwy, one would assume some proximity to the road. There is, however, over 20 metres of grass verge and an area of trees and shrubs between the road and the double glazed windows of the rooms.
It is unfortunate the guest found his room “dark and dingy”, as this is not the view expressed by other guests and AAA. The motel overall has a 3.5 Star Rating and in the last assessment, under lighting "Effective Light distribution in Lounge, Bedroom and Bathroom areas" rated 5 points, the maximum score.All rooms are spotlessly clean and have soft furnishings that are less than 3 years old .Towels are new, as are the 26'' HD televisions.
Examples of Visitor book comments,
”Very impressive, lovely, fresh and clean, like being in the Alps”
“What a beautiful place, lovely gardens & excellent service, hope to return one day”
"We loved it so comfortable & clean"
Regarding the issue of parking space, there is sufficient car parking for all rooms. However, given the design of the motel, not all is directly in front of doors. Where this is an issue, i.e. for the elderly, we do our utmost to allow proximity.
As for the comparison with Swiss styled chalets, none of the many Swiss guests have expressed concern at the rooms being likened to their country, quite the opposite, particularly when they can converse in their native language with us.
” Beau Joys” R & F- Switzerland,
“Really nice houses. Slept very well”, W, Switzerland.
The motel is also given a very favourable listing in the "Baedeker" , the European equivalent to Lonely Planet.
Once again, we are sorry the guest was unhappy with his stay and, had he voiced his concerns to us, we would have tried our utmost to address his issues where possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.