The owners of this establishment are completely inflexible. I made a reservation from New York only a week before I was to travel. I was staying elsewhere on the island, and the day before I was supposed to check in, I went to see the facility.
No where on the website does it say that you must climb straight up a mile of steps to get there! I was unable to do the climb, and so called the day before check in time to cancel. I was told that unless they could fill my space, their policy was no refund. They were intransient on this point and would not budge. CitiBank Mastercard would not assist me, although I am a platinum member, since the vendor's policy is no refund. I lost $465 for three days. DON'T BOOK WITH THESE PEOPLE!
- Official Description (provided by the hotel):
- CASA COCO is a large renovated house fronted by a sun filled terrace stretching the whole length of the house and beyond. Based on a traditional Mexican style, the spacious living/kitchen area is open without shutters. The two large bedroom suites with Queen Size beds on the main floor, one of which with its own terrace overlooking the ocean, are separated by a small courtyard with a fountain. Upstairs, you find a cozy sitting/reading area with balconies and a large bedroom area with two single beds and balconies. We just added a private sunbathing sand terrace close to the house and yet hidden for the comfort and pleasure of sun fans. Nestled on the side of the mountain amidst luxuriant tropical vegetation teaming with wild exotic birds both houses offer panoramic vistas of the Pacific, the mountain, Puerto Vallarta in the distance and the beach. In season you may even be lucky to see the whales and dolphins play right below. Truly one of the best locations in Yelapa. CASA COCO as well as our other house on the property COCO CABANA are equipped with radio/CD/I-pod players, games and some reading material. Towels, bed sheets, soap, shampoo/conditioner and body lotions will be provided. Both houses can be shared by the same group of people but offer complete privacy to separate parties each with its own entrance walkway and terraces. Casa Coco and Coco Cabana are designed to balance luxury and openness to nature. The furniture is Mexican in style with much hand carved wood. There are no windows but mahogany louvers for comfort and privacy. ... more less