I attended a function with approximately 40 guests - not a huge number and certainly not enough for the manager to appear and act close to a nervous breakdown. He liberally sprinkled sirs and madams whilst pushing customers out of his way, shouting at staff in front of guests. The front desk was left unattended for extended periods, the bar staff gave incorrect change on all of my three visits to the bar.
The room rates are very high for what you get, the public areas lack ambience and there is a definite 70's feel.
The food however was good, spoilt only by air of tension created by the manager who insisted on giving loud and unnecessary instructions to the poor waiter hovering behind me.
If you are looking for a relaxed, cosy, country hotel for the weekend - keep looking!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
Management Response
runnerUk, General Manager
(Management representative)
Mar 4, 2008
I apologise for the fact that you felt the service was not up to your expectations on your visit to the hotel.
We do pride ourselves on our friendly and efficient service and therefore it disappoints and suprises me that this was your impression.
Regarding the ambience of the public areas, we have recently refurbished the lounge, bar and restaurant, with new carpets and curtains throughout. Chairs and sofas have also been replaced or reupholstered. Our log fire creates a cosy atmosphere for cold days, with doors onto our patio and garden to enjoy the sunshine when the Britsh weather obliges.
I am sure we will be able to improve on your impressions if we ever get the chance to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.