Arrived for a one night stay, reception allocated room 301 , with the description, up the stairs and then a few more stairs. We were in fact at the top of the hotel in an extremely small room with reduced height ceilings. The room had a double bed but was obviously designed for one. Disappointed we asked to be moved, reception offered to try or try to reduce the price on check out. Not sure how this would have happened as we had already paid. That evening a room became available, due to a no show, and we were moved to a lovely room, with a large bed and bathroom. The following morning arrived for breakfast, hotel busy and the 3 staff waiting staff were overwhelmed. Found my own table asked for it to be cleared, served myself, never offered any hot drinks. On checkout, reception commented that the original room was not for tall people! Suggested they make this clear on booking and offer a reduced price at the outset.
Overall, a hotel that makes a stay hard work. If you go, check the size of the room you will be allocated. Reception staff helpful.
- Official Description (provided by the hotel):
- The Birch Hotel is located in the West Sussex town of Haywards Heath , 3 miles from Burgess Hill, 18 miles from Brighton and 15 miles from Gatwick Airport. The original building was built in c.1874 And still retains some of the original features, including oak panelling in the lounge area and stained glass windows on the main staircase. The Birch Hotel has undergone extensive refurbishment over the last few years making it the perfect venue for business or leisure. The main facilities of The Birch Hotel are: 51 en-suite bedrooms, all with Free wired internet access, 6 Conference rooms ideal for interviewing up to theatre style for 60 persons, (all rooms have wireless internet access), 3 banqueting rooms suitable for the small family celebration from 10 guests up to 80 guests for a seated reception. The Birch Hotel is licensed for Civil and Partnership ceremonies. The Birch offers the Courtyard resytaurant or our new modern Bistro Bar for dining .On site free carpark with a small side garden. The Hotel is Non Smoking throughout. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN The Birch Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Haywards Heath
- Haywards Heath Best Western
- BEST WESTERN The Birch Hotel Haywards Heath, West Sussex, UK