Returning for another trip following on from last year, again I was left dis-appointed. We stayed a night with some friends to celebrate our birthdays, the room was great, location as ever amazing and lovely ambience. Food and the poor service let us down.
The young waiter who took our drinks order was good, quick and efficient, saying he would get "his supervisor" back to take the meal order. 30 mins that took, without someone checking we wanted a drink. When "the supervisor" did arrive he had no idea about the menu, didnt answer any questions and was no help with the wine!
The restaurant was still nice, starter good, but the main of steak was very poor. Was told it would be cooked medium/rare (I wanted rare) and when the meat came out it was dry & not juicy. I know this was cooked and then left under a hot plate, could tell by the curdle on the sauce. Mentioned this to the "supervisor" and no response or acknowledgement. After dinner drinks where hard to find, sat in one of the rooms and managed t get a waiter to assist, again no help with dessert wines or nice beers etc.
Then breakfast, wow this was the highlight, not. Stuck in a side room where the food is and completely ignored. Couple next to us actually went into the kitchen to get someone to take a tea/coffee order as all sitting there for 30 mins. The lady then took ours after again having to ask. Following that no other interaction. Very poor
Spa was ok, again ages to get food when ordering (an hour), then on check out the offer I had wasn't honoured! Queried it and they argued it, so left it. We have since emailed twice to complain and no response. On whole, lovely place but the staff levels of quality and maybe quantity need addressing, we won't be returning.
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- Also Known As:
- Bailiffscourt Hotel Climping, West Sussex, UK