I had fully intended to write a positive review until I woke up in the morning. I woke up to a terrible view of a scrap yard when i requested a good view and to cold water in the shower. There water was room temperature warm at best. A huge fail for standard expectations. There was a long line at the check out desk on departure. I was once a hotel manager myself so when I walked out I left the key on the desk and told the clerk that I was checking out. I did this because they took my card details on arrival and even charged 1p to it. I was then told to take my key and get in line. I waited for 20 minutes until I was able to check out. When I worked at a hotel you could leave your key and we would charge the bill to the card and send the receipt if requested.
I booked the room based on breakfast being included but it wasn't stated that it was a buffet breakfast. This should be stated.
A real positive of the stay was that it had a good WiFi connected and the staff were very polite. I think I could do a better job of managing it though.
- Also Known As:
- The Hickstead Hotel Hickstead
- The Hickstead Hotel
- The Hotel Hickstead
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