Havn't stayed at this hotel and really don't want to! We tried for 2 weeks to get a booking at this hotel we kept being told to call back at a later time or they just didn't answer the phone. when we were finally left a message by the Manager to call her back my boyfriend spoke to her. We gave her the dates of which we would like to book the hotel for and was told the voucher rooms were not available anymore and that if we wanted to stay in a bigger room we would have to pay £50!!! It states on the voucher that it is for a Superior King room subject to availability and these rooms were available when we were first trying to get through but because of their incompetence in answering the phone or getting back to our voice messages the rooms are not available any more. I am extremely unhappy with the way my boyfriend was spoke to by the Manageress and her customer service skills are diabolical! As a Manageress she should be doing everything in her power to satisfy her customers because at the end of the day it's not our fault they couldnt answer the phone for 2 weeks or didn't reply to our answer phone messages so it is their fault the rooms are not available any more therefore we should be given a free upgrade for the inconvenience THEY have caused us. I will be complaining to KGB Deals about this hotel and I will NOT be staying there. I would rather stay somewere that deals with their customers without an attitude and solves their customers complaints without asking for an extra £50!!!!
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- Also Known As:
- George Hotel Shipston On Stour, Warwickshire