We arrived the other weekend and stayed in the Stables executive room, which was lovely but unfortunately very very cold, the radiators in the room were inadequate for the size of the room. The bathroom was far too cold, had a broken toilet seat and broken floor tiles. From the pictures of the hotel it appears to have been decorated as I could not recognise any of the rooms from the pictures on the website. It would appear the wall paper has been painted over and not very well. I was very disappointed with the breakfast which was served to us cold. Also the lack of knowledge from the receptionist with regards to the history of the hotel and dinner/breakfast times.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review and I am very sorry to hear you were disappointed.
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The rooms are heated ,individually by electric heaters for your convenience. You can imagine the choice of room temperature will vary from person to person and it is unfortunate we were not made aware during your stay in order to assist you. I note your comments regarding general room decoration, as the Stables rooms are shortly scheduled for refurbishment. I am sorry breakfast was not served with the normal high standard and that reception was not more forthcoming with information on the hotel and its history. We will review our internal training procedures accordingly. Rest assured these are issues we will deal with so on future visits you will not be disappointed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.