Son got married at this hotel. Was a beautiful hotel, nice room but rather dated, could do with a bit of improvement. Bathroom was freezing and the shower didn't so much rush out of the attachment as dribble. The food was standard, not terribly good, but I don't think that you can expect much else at a wedding, cooking for such a lot of guests at one time is always difficult. Although, my son and I are lactose intolerant and I had a soup spoon and was given a brie and bacon roll to start with, not a good start. The breakfast the next day was good and the staff at breakfast were lovely.
However, I do have to comment on the girl on reception when we arrived. You have been travelling for a couple of hours and have a lot of baggage with you and her reception was was truly awful though, didn't tell us that she was taking an authorisation for £120, just said that she was taking the £89 that the hotel charged for a night. Not at one point in our booking in did she say to us that she would be taking an authorisation for £120, I thought that this was quite disgusting and there were 3 of us stood at her desk, so none of us can remember her mentioning anything about this at all. When we questioned the fact that we had booked another room for my other son that week as we weren't sure whether he would be able to come or not, and the hotel had an offer of a bottle of wine along with a room if you booked it in the intervening time after christmas, she totally ignored us. We did ask her twice and still she ignored us. We then had to ask her how we could get out of the hotel to the car park round the back, she should have volunteered this information when we checked in! We felt that either her mind was elsewhere or else she just could not be bothered. She had shoulder length brown hair and glasses and we felt that she should be sent on a customer care course if she is going to be dealing with future customers of the hotel.
Overall, we really enjoyed this trip and the slight inconveniences to our stay could not have been said to have marred our trip. My son paid a fortune for his wedding and it was lovely to have it in such gorgeous surroundings, it was just a shame that the people in the hotel did not match up to their surroundings.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your candid comments and I apologise if we did not meet your expectations in all areas. The hotel reception on a wedding day is quick moving environment and apologies if adequent information was not given regarding the preauthorisation routine. This is intended to facilitate credit in the hotel during your stay and is for your benefit as you can charge back to your main account. We will revisit our procedures to ensure this is clearer for future guests of the hotel.
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I am pleased that these incidents did not marr your overall enjoyment and that your son's wedding was successful. We wish you all the best for the future and please feel welcome back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.