Booked The Dun Cow for one night as we were attending a wedding at another local hotel. Admitedly I booked this last minute and our stay was on New Years Eve.
Upon arrival we were 'greeted' by very stressed out staff busy laying up for the evening and so didnt recieve any real customer service i.e. what time to check out, what time breakfast was ( if indeed breakfast was being served on New Years Day etc.,)
The rooms are basic which I have no problem with however the bathroom was not very clean at all - the toilet looked like it needed a good scrub and there was no soap in either of the dispensers in the bathroom.
We made our way to the bar, to have a quick drink and to have a word with someone but it was clear that there was no one around to help. We did get a drink but then was asked to move a few times as they were laying tables which was off putting.
I cannot comment on the food - I have no idea what time breakfast was and so we decided just to get up and go home.
when we checked out again no question around our stay - a simple grab of the key and see you later. Not even a happy new year!
I am one for a big chat with staff at hotels but some customer service wouldnt go amiss and again I am all for basic hotels but I did think that this was expensive for what you got really and even with new year, customer service is what its all about. Wouldnt rush back
- Official Description (provided by the hotel):
- If you're looking for some country village charm, this attractive lodge has it by the bucket-load. Offering some of the most welcoming accommodation in Warwickshire, it's a beautiful place to sit back and relax. It's also an ideal base for visiting Coventry and Leamington Spa.The lodge has 16 comfy en-suite rooms and a cosy pub with a crackling log-fire. So you're in just the right spot to tuck into heart-warming, seasonal food and well-kept cask ales.With its village green, stocks and historic features, Dunchurch has a fascinating heritage - mainly due it being an important staging post for hundreds of years. Notable visitors include Guy Fawkes, Princess Victoria, the poet Longfellow, the highwayman Dick Turpin and Winston Churchill.Now a designated conservation area, it's close to several popular attractions. Lose yourself in Coombe Country Park, take a tour of the famous Rugby school - birthplace of the eponymous game - or explore the 10 managed acres of Ryton Organic Gardens. ... more less
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