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“Hotel OK - Food DREADFUL” 3 of 5 stars
Review of Holiday Inn Washington

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Holiday Inn Washington
3.0 of 5 Hotel   |   Emerson District 5 | Emerson Road, Washington NE37 1LB, England   |  
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Ranked #3 of 6 hotels in Washington
Leeds
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
“Hotel OK - Food DREADFUL”
3 of 5 stars Reviewed October 14, 2009

I have stopped at this hotel quite a few times over the past few months. The staff range from surly to almost friendly but there is no warmth to the welcome even from the best of them. I have probably stopped here twenty times in three months yet there is never even a spark of recognition or a "Welcome back..!!" type hello.
The rooms are fine...exactly what you would expect for a three star hotel, and the £65 B&B rate is spot on (although this does rise stupidly if the hotel is full (way over £100 per night, which is way off the mark for what it is).
The food here is absolutely dreadul. The worst food I have ever eaten in any hotel at all. Take tonights meal as an example: an 8oz steak (decent size) that was almost white in colour (halal?? I hope not) and totally tasteless. It came with chips, half a mushroom (HALF??) and half a tomato. That was nearly NINETEEN QUID. SOme veg would have been nice but there wasn't even an optional extra for them. I also ordered some onion rings, pepper sauce and a bottle of water. Total - Twenty seven pounds...and it was totally horrible. If you stay here...DO NOT EAT THE FOOD. The chefs should be sacked. The breakfast is just as bad...the scrambled eggs were like porridge and were full of big black bits, and they were that horrible powdered egg. Disgusting.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
North West UK
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 12, 2009

Absolutely nothing wrong with this hotel. Rooms are on the small side but perfectly serviceable. Location is a challenge though. Fine if you have business nearby, which I had, but there is a lack of facilities in the area so you may have no choice but to eat in house..
Advantage - lots of free car parking!

I'll be using this hotel again.

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dumfries
Top Contributor
146 reviews 146 reviews
139 hotel reviews
Reviews in 93 cities Reviews in 93 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed August 15, 2009

We stayed at this hotel for a weekend break at the end of May as we intended to visit the Beamish Museum and also explore the area. Being a Priority Club Platinum member we managed to get an upgrade to an Executive room. The room was a good size and quite weel appointed. We booked a promotional weekend break - 2 nights Bed & Breakfast with Dinner on one night. Unfortunately due to several coach parties staying at the hotel we could not reserve a table for dinner until well past eight in the evening.
This was not a major problem although a little disappointing.
I have stayed at this hotel on several occasions in the past both for business and pleasure and would say that it is a good base from which to explore the area.
Both Beamish and Durham City Centre are within very easy reach.
This hotel is used a lot by coach parties.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Norwich
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2009

As part of a Shearings coach tour, my friend and I stayed at this hotel overnight on our way back from Dornoch, Scotland, to Norfolk. The room was clean and comfortable although the bathroom was tiny.

Our huge gripe about this hotel was the way the tour party was herded into the restaurant at dinner time particularly. The "girl-in-charge" came out into the bar at a minute past 7 pm (the time we were told arrive for dinner) and shouted out for all the Shearings guests to come in for dinner immediately. We were shown to a table which was laid up for 6 but was not large enough for more than 4 people to eat at. We had grown very fond of our fellow guests so were very happy to eat with them but would have appreciated a table of a decent size.

Two members of our group had the audacity to arrive for their meal 20 minutes late and despite the lady of this pair being in her late 70's they were spoken to by the "girl-in-charge" in a very rude manner because they were late and had seated themselves at a table which had presumably not been allocated to the Shearings party.

After having our starters, the "girl-in-charge" then stood over us and ordered us to go up to the self-service area to dish up our main course. We had barely been given the opportunity to swallow the last mouthful of the first course but we duly did what we were told as she was quite a formidable young woman! The desserts came just as quickly but by this stage a more amenable member of staff had taken over in our area of the restaurant. because "girl-in-charge" had moved on to control another herd of holidaymakers in another section of the restaurant.

After a good night's sleep, my friend and I went down for breakfast and decided we were not prepared to be squashed onto the small table we had the previous evening and as a result took our life into our hands and sat at a table of our choice, laid up for two. I will admit that we had not seen the "girl-in-charge" at this stage although she did appear while we were eating our fresh fruit and glared at us, although she didn't say anything. I am not at my most amenable in the mornings so that is probably just as well!

Apart from that the hotel was reasonable as a stopover on what was a very long journey.

  • Stayed August 2009
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cumbria
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 11, 2009

Stayed 1 night on a Sunday at the Summer Sale price of £39 for a double room bed & breakfast booked through the group website. At that price it was very good value, not really worth a lot more though.

The room was recently decorated, spotless & fairly spacious. The air conditioning is a joke as previous reviews mention. The fan speed is so slow you can hardly hear it & even with temperature as low as it will allow it's effect is minimal. We were incredibly hot during the night as it would be impossible to sleep with the windows open due to the traffic noise from the A1.

We didn't have a problem with any of the staff & found them very chatty if you took the time to talk to them. We ate in the restaurant at dinner & breakfast. They were both fine but nothing exceptional. We were given money off voucher for drinks at check in so the bill was reasonable for dinner. The public areas have been refurbished, so they are really spick & span.

There is a Toby Carvery 5 minutes walk away if you like that type of meal. We had a beer there & it was pretty popular so is probably ok. The Campanile restaurant 5 minutes in the opposite direction was full with a party of residents so that wasn't an option for us.

The hotel is easily accessed from the A1 although travelling south we missed the exit at Jct 64 as we thought it was only for the services, so beware.

Stayed August 2009, traveled as a couple
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Halifax, United Kingdom
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed August 10, 2009

Booked this Holiday Inn by mistake instead of Seaton Burn one. Was worried about previous poor reviews. No need to worry. Public areas including the restaurant seem to have been updated since last we stayed there including the bathrooms. Room perfectly adequate and breakfast of very high standard. They had a coach party in but that dfid not impact on us in any way.
Good old Holiday Inn - always reliable and super value for money if booked on the internet.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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england
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed July 31, 2009

The Holiday Inn Washington was spotlessly clean, the staff were all friendly and helpful and the food was acceptable.
The only problem was its location , just off a busy motorway - although ideal for businessmen, it was a little out of the way for families with teenage kids.
We went on a coach tour and enjoyed our stay.
The buffet meals were organised properly, and the food was of a good standard, and there was lots of it.
All in all it was a nice hotel and I would recommend it.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Washington

Address: Emerson District 5 | Emerson Road, Washington NE37 1LB, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Washington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Washington 3*
Official Description (provided by the hotel):
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Washington Hotel Washington
Washington Holiday Inn

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