Having stayed in around a dozen different premier Inns, we thought we knew what to expect, but this one seemed to exceed almost all our expectations.
Reception was huge – usually Premier Inns have a small reception area without any sort of seating, but this was more like a traditional hotel in this sense, with a large, bright and airy lobby area with comfortable sofas.
Premier Inns (or at least the ones we have experienced) without fail seem to employ exceptionally friendly and helpful staff, but the receptionists here were in a class of their own. I know the people 'up north' are known for their friendliness, but these girls were SUPERB!
The room had an ingenious bathroom layout, something I've never seen before in the any of the 500+ rooms I've stayed in all over the world: the main bathroom door opened up into the bathroom to close off the partly separate toilet area within the bathroom when fully open, to separate the toilet from the shower and basin. Love it!
The disabled room my father was in next to us had all the helpful aids you could want, as well as an interconnecting door so we could keep an eye on him should he need us in the night. It even had a peep hole at wheelchair level in the front door.
The breakfast area was within the hotel (rather than in the restaurant next door as is the norm) and again the service was beyond excellent. The breakfast – if you've not stayed in a Premier Inn before – may seem expensive at £8.25 for a full English breakfast, but if you're a hungry morning person, it is so worth it: unlimited egg, bacon, sausage, tomato (choice of grilled or tinned), hash browns, mushrooms, baked beans and eggs (choice of boiled, poached, fried or omelette). Normally this would be buffet style, but at the Washington Premier Inn it is table service. If you order the Full breakfast, you also have the choice of anything on the Continental menu: bread (brown or white), muffins, crumpets, croissants, porridge, cereals, yogurt, preserves, Marmite etc. If you fill up on their breakfast, there is no need for lunch, making it good value for money in my opinion.
The room we had was on the ground floor near the reception and the first night it was extremely quiet despite there being a whole school class staying there. In fact, the next morning my husband commented at breakfast that the school class must have already left, when in fact they were sitting right behind him! Glad to see some children are well brought up, unlike the kids the second night who were allowed to run up and down the corridor at 23:00, screaming and shouting, as their parents stood by chatting loudly.
I suffer from arthritis of the spine, and find the Premier Inn beds to be consistently comfortable, as are the pillows.
The mobile phone signal here was not strong enough to allow internet access, so I wish premier Inn would offer free wifi instead of just 30 minutes.
We happened to mention to the receptionist that we were visiting the Beamish Museum on Friday, so she immediately offered us a voucher saving us 25%.
There is Disabled Parking right outside, but when we returned to the hotel on the second night we found 2 of the four spaces to be taken by non-badge holders. When we mentioned this to the receptionist, she immediately took action and went outside to check on the registration numbers and compare them with her records.
Normally Premier Inns are next to one of the chain restaurants, and this one is adjacent to a Toby Carvery which we found a little disappointing – see separate review.
In all previous Premier Inns we have stayed in, there has not been a socket right next to the bed, the nearest one being on the opposite side of the room. As we like to plug our mobile phones in for charging overnight while at the same time wanting them on the bedside table for the alarm clock facility, we usually pack an extension lead. However, in this Premier Inn, there was a socket between the two beds!
The hand wash over the basin (there is also one in shower – I like the fact that they use a large dispenser rather than the individually wrapped soaps) was not working when we arrived, but my technically-brilliant husband managed to fix it.
Despite promising to 'save the environment' if you leave the towels having up rather than on the floor, we found the used towels had been changed the second day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.