Called for a coffee in the conservatory to consider the hotel for future visits to South Shields. Hotel in fantastic location and looks very good, with an impressive looking conservatory dining room. Unfortunately, once inside, we had to wait a long time to be served even though only 2 other tables were occupied. The staff simply went through the motions and were too sloppy to impress, in their attitude and in their dress.
This hotel could be such a wow, but it seemed obvious that their standards are fairly low, and the potentially fabulous restaurant resembled a tired corner cafe.
OK if you are not fussy.
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