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“Could Be Better” 3 of 5 stars
Review of BEST WESTERN Reigate Manor Hotel

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BEST WESTERN Reigate Manor Hotel
3.0 of 5 Hotel   |   Reigate Hill, Reigate RH29PF, England   |  
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Ranked #2 of 3 Hotels in Reigate
Edinburgh, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Could Be Better”
3 of 5 stars Reviewed December 26, 2012

There is nothing specifically bad about Reigate Manor but like so many hotels in this country you wish it could be better. You wish the reception staff could be slightly more pleased to see you, that they might just ask whether you needed a hand with your luggage to your room, that they would have warned you that your room might be a bit tricky to find rather than relying on vague directions and misleading signs. You wish that when they installed electronic locks on the doors they had done a better job of patching where the old Yale locks were. You wish that the towels were a bit newer and the shower screen a but more robust. And it would have been nice if someone had dealt with the stained hinges on the lavatory seat. You wish, too, that the were slightly fewer patterns competing in the decor of your room. At breakfast you wish that there were slightly better sausages that the bread made slightly nicer toast and maybe that the marmalade on offer was not Golden Shred. None of these wishes in itself is anything other than a niggle. Yes, it could have been much worse and you mustn't grumble - but with a bit more care and thought it could have been a great deal better.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles T, Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, January 2, 2013
Many thanks for your comments and sorry we did not reach some of your expectations. Your comments have been noted and hopefully these will be improved come your next visit.
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197 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
manchester
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 18, 2012

The attached pic of a phone gives you the general idea. Unfortunately the mattress was even older than the phone. I always say my prime concern is that the place I stay is clean. This was, but it would have been easy to do so much better.

Room Tip: Ask for a room with a new mattress!
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, December 19, 2012
Many Thanks for your feedback on the hotel.

I am the new General Manager at the hotel and agree with some of your comments. We have already planned for some large bed and mattress changes in the first week in January next year. The telephones I agree are also in our schedule for the next two years in our improvements so hopefully these will be noticeable with your next visit in 2013.
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Horsham
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2012

We stay at the Reigate Manor about once a month when we go to their regular dinner dances. It is great fun. The rooms are a little dated, but clean and relatively spacious. Dinner dances are fun affairs, where the staff are friendly and efficient giving prompt service with a smile. The food is good and the whole experience is good value. Breakfast equally of a good standard and staff on hand to help with special requests. Very convenient just off the M25.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, December 19, 2012
Many thanks for leaving some feedback on the hotel.

Thanks for your kind words on the food and the staff. We will be undergoing a refurbishment operation over the next 24months to improve the hotel and its ambience so hopefully this will be noticeable at your next stay at the hotel over 2013!
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Nottingham, United Kingdom
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 8, 2012

Stayed here while visting client nearby. The hotel is just off M25 so in a really good place. The food is really good and the staff were friendly.
The hotel didn't have any atmosphere or ambience. Not sure why.
There is a great pub opposite.
My room had the spotlights from the roof streaming in, so if you need total darkness don't have this room.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, December 21, 2012
Many thanks for your kind words.

We have taken on-board your comments regarding the lights, this hadn't been mentioned before so thank you and we will amend this immediately
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Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 22, 2012

I stayed there for two nights. The hotel in general should get a little update and should be renewed. People were ok as well as food. But the room was microscopic and so was the bathroom with the sink that is suitable for a doll. Not worth the money you are paying

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, December 19, 2012
Many thanks for leaving some feedback on the hotel. Unfortunatly not all of our bedrooms are the same size and you stayed in one of our smaller rooms. Being a busy hotel, all our bedrooms were fully booked that evening so we would then operate a system of the first booked taking preference.
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 14, 2012 via mobile

I stayed here with a work colleague and it was a fifty fifty type of place maybe closer to 60 on the good side. The location is very good however as it is only minutes away from the m25 . The rooms were clean and acceptable and so where the beds
Parking was very easy and the car park was quite big perhaps we went at a funny time but the receptionist did say that they had been quite busy as people tend to use the hotel as a stop gap for gat wick which I gather is about half an hours drive away or less

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, November 15, 2012
Many thanks for passing on some feedback on the hotel. We do have great links from the M25 and Gatwick. Thanks for the comments regarding our cleanliness, we do take this very seriously. Please feel free to contact myself at the hotel if you wish to pass on any further comments.
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Dubai, United Arab Emirates
Top Contributor
60 reviews 60 reviews
58 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 12, 2012

Despote being only a 3 star, this hotel is very well appointed; decent rooms with modern bathrooms and toiletires, good wifi, working desk, comfortable beds and good TV's. Plenty of parking and good access to Reigate centre, a 15 minute walk or a 5 minute jog! The junction it's at is always busy. Handy having a petrol station nearby. Whilst most staff were friendly and helpful there was one older lady who was particularly unhelpful and unattentive, other than that a very good place to stay and great value.

Room Tip: No pool or fitness centre that I was aware of? Never had breakfast but heard it was ok. Wifi was ok...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review, November 13, 2012
Thank you for passing on some feedback from your stay at the hotel! The Reigate Manor is situated in such a superb position for access to the M25 and Reigate town.

I am glad that most of your stay was of a good standard. I am however sorry that one of our team was not very attentive to your requirements. We shall endeavour to improve this for any future visits!
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Additional Information about BEST WESTERN Reigate Manor Hotel

Address: Reigate Hill, Reigate RH29PF, England
Phone Number:
Location: United Kingdom > England > Surrey > Reigate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Reigate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Reigate Manor Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
The BEST WESTERN Reigate Manor Hotel offers a prime location in Surrey for any business meeting, conference, wedding reception, civil marriage, birthday party, dinner dance, or simply an opportunity to enjoy our renowned Sunday carvery or afternoon tea in the lounge or restaurant.With 50 bedrooms, our hotel in Surrey can offer every comfort and the conference and banqueting facilities are able to cater for a wide variety of functions - for up to 200 guests. Whatever the occasion, the Reigate Manor Hotel can provide exactly what you are looking for and we would be only too delighted to welcome you here. ... more   less 
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Also Known As:
BEST WESTERN Reigate Manor Hotel Surrey
Reigate Best Western

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