After a long journey down we were greeted with a lovely smile. However after finding a wallet on the stairs, the receptionist seemed quite annoyed that people kept loosing articles, like apples and bottles of water. Giving them yet another job to do!!! We felt it necessary to ask the following day if the owner had been reunited with the wallet.
The hotel was quiet clean, and the beds being the most important thing were a lot more comfortable than other places. However I do think they could have done a little better in the bathroom.
With it being the hottest day for a very long time it would have been good if there was some air conditioning. Failing that, it would have been good if they had some portable fans available, as it was extremely stuffy in the room. The bedroom was situated above the outdoor seating area. So if you opened the window you could hear several clients on the outside smoking, yuck! They carried on talking and smoking until way into the early hours!
Food, the soup was atrocious, please don't choose leek and potato. However my husbands steak was very good and my salmon was adequate. Also a very limited choice on the menu mainly grills. The menu for starters could have done with a little imagination. However it was a refreshing change that the waiter gave us water at the table with lime, without even being asked.
At breakfast the staff were friendly, however they had to keep referring the simplest of questions to there boss, who seemed the only person who seemed competent. As she was quite busy training a member of staff, there wasn't adequate directions as to where to go, or where the different types of food was situated. It took them quite a while to replace the bread for toast. We also had to ask for plates for the full English breakfast.
The late check out was really good, as this gave us extra time to leave!
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- Also Known As:
- Ramada Guildford / Leatherhead Hotel Leatherhead
- Ramada Leatherhead
- Leatherhead Ramada
- Legacy Thatchers Hotel Leatherhead, Surrey