We stayed here recently, when we were visiting the Hampton Court Flower Show.
There is secure parking at the rear of the hotel. We were within 20 mins. walking distance of Hampton Court.
The room was beautiful, with a four poster bed and large separate seating area. It was nicely furnished, immaculately clean and air conditioned. There were 2 televisions, one in the seating area and another in the bedroom. There was a free mini bar, with beer, water and fruit juice.
The bathroom had both a bath and separate large walk in shower. There was a large walk-in wardrobe, bath robes and slippers.
Everything appeared to be perfect, until we wanted an evening meal. We consulted the menu in the room and made our choice, went down and and found a table outside on the terrace. My husband went in to order a bottle of wine. The one we had chosen was sold out.
When it came to ordering the food, no-one had told us there was only a Sunday menu.What we had chosen was not on the menu.
We made further choices from the limited menu, only to be told that what I chosen had sold out.
I chose again, tiger prawns in sweet chilli sauce. it was on the Sunday menu as a starter, but according to the menu in the room, this was served as either a starter or as a main course; I asked for it as a main course......no, you can't have it as a main course on a Sunday!!! I really couldn't see why not, if they can do it as a starter, why not as a main course??
I ordered again, half a lobster and smoked salmon, which came with bread and butter...the bread supplied by an 'artisan London baker' .... according to the menu. I was given 2 slices of stale bread from a sliced loaf, which could only have come from the local supermarket. I assume they had sold our of the artisan bread too!! I had to go in search of claw crackers for the lobster as none were given to me.
We have had a very busy weekend. Yes I can appreciate that. The weather was great, so people were out and about, it was the Hampton Court Flower Show and there was a regatta on the river, but surely a professionally run establishment should have anticipated that they would probably be busy, in view of all that was going on nearby and stocked up accordingly.
Having said all that, I cannot fault the rooms or the staff. Maybe we just caught them on a bad day. I would stay there again.
Please put a Sunday menu in the rooms as well as the daily menu. This will save confusion and upset.
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