on first appearences, this place seemed fine, we were greeted well and showed to our room no problem.
We were informed that our breakfast would be delivered to our room between 8 and 9 that night and was a continental one (no mention of this on bookin,it just says breakfast included!).
We ate in the restaurant and i must say i was impressed with the food if not the service.
On return to our room after a night out (just after 11pm) we found our breakfast which consisted of 2 undercooked croissants, an orange and a carton of orange juice, and on turning the bathroom light on we discovered the extractor fan squeeked very loudly and wouldnt switch off even when the light was. i went downstairs to find someone to complain and hopefully move rooms, only to find the place locked up and deserted.
I was delighted that the noisy fan did eventually turn off, but even more delighted to leave the next day.................Disappointed is not the word, and as a previous reviewer has said, AVOID AT ALL COSTS no matter how desperate you are for a room

We recently had the misfortune of booking this B & B and what a mistake that was. We booked 2 weeks in advance via Booking.com as we were in the area for the ruby and knew it would be hard to find a hotel. We rang the day before to confirm that it would be ok to leave the car in the car park early in the morning to head to Twickenham as you cant book in until late afternoon and we knew we wouldnt be back until late. We had a lovely day at the rugby and turned up to check into the hotel, tired and wet at about 8.30 - 9 pm to be told that Booking.com had cancelled our booking. This we knew to be untrue as we had access to our emails and checked there and then and there was no confirmation of this. There was also another couple with the same problem. Unfortunately there were no rooms anywhere in the vicinity. The man on reception was also waiting tables in the restaurant and didnt seem to know what to do. He rang around for about an hour and said he had found us a room in another hotel and booked us a taxi. After paying £12 for the taxi we arrived at the new hotel to be told that she had not spoken to anyone and had no rooms. She rang the raintree and spoke to the man on reception again who gave her the number he had rang. It turned out to be a hotel in Nottingham!!! Not much use when you are in Thames Ditton. I spoke to the man on the phone who told us to get back in the taxi and return to them. He was totally out of his depth. In the end the lovely receptionist at The White Horse in Hampton Wick sorted us out with another hotel. We have since been in touch with Booking.com who inform us that they did not cancel our booking and that the hotel was at fault. We didnt get to bed until past 11 oclock that night and were so stressed that we were unable to sleep. We ended up cutting the break short and going home first thing in the morning. Only given a rating of one because you cannot give a zero!!

Arrived to be told I hadn't got an en-suite, and had to pay a further £7 for it!
I went to bed quite early as a long journeu to be woken up by a member of staff, banging on all doors shouting"'breakfast!", I heard a couple of guests telling the staff member to go away, I opened the door to find a basket with 2 croissants, an apple, pack of butter and pack of jam - lucky I don't do breakfast.
Room was freezing, even with radiator on.
Would have preferred to sleep in the car - I now understand why they ask for money up front and rood with it as well.

I normally dont like to give bad reviews, but felt strongly I should for this one.

Room: basic, but ok

Restaurant
The food is ok.
Service is TERRIBLE
Staff especially the manager - Unbelievably rude!! I never expected this from an Indian, who I have always found to be polite.

Go to the restaurant only if you want to be abused and humiliated