This B&B should be avoided at all costs and somebody at booking.com deserves to be sacked. Why they allow their name to be connected to this B&B is anybody's guess but it lowers them by association. I will never book through them again - they clearly do not check what they are promoting.
We got a booking here because we were lucky enough to get tickets for the Olympics and couldn't get anything else and I would usually have walked away immediately and booked into somewhere else but there wasn't anywhere that had spaces.
The people at Raintree were quite friendly but I was alarmed when they demanded my credit card before showing me my room or doing anything else - rather like getting ill abroad! I should have listened to my instincts and run at that point.
When we arrived we were quite pleased to see an Indian restaurant as part of the place and planned to eat there but once we saw the room we walked a mile away into Surbiton to get food instead.
The room was on the main road and had broken down curtains so we were exposed for the whole two-day stay, We asked several times for this to be sorted out because the rail was so high we couldn't sort it out ourselves but despite assuring us half-heartedly that they would - they did not.
The worse thing is that the toilets are not connected to the mains sewers so you sleep with the smell of chemical loo disinfectant and every time somebody uses the loo somewhere in the building you hear the roar of a macerator. It's truly awful. The kettle did not fit its base which worried me and there was no indication of what to do in a fire, When the alarm went off on our second morning with no sign of anybody taking any notice let alone trying to co-ordinate an evacuation we just left, never to return!
The promised breakfast did not arrive on the first morning but on a complaint was produced (two stale croissants, an apple and some jam) looking tired the same day for the next morning! Yuck.
The people here just want to take money for the rooms and are not interested in any way in ensuring you have a good stay. They are only going for that one hit - I defy them to produce anybody who has returned for a second visit. I certainly won't!!!!
- Official Description (provided by the hotel):
- All the rooms are of high quality, designed interiors, well maintained and serviced - charming & contemporary. We provide adding a touch of homeliness to our guests and provide a service second to none. Raintree is an ideal retreat for business or leisure traveller. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Raintree B&B reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.