We recently had the misfortune of booking this B & B and what a mistake that was. We booked 2 weeks in advance via Booking.com as we were in the area for the ruby and knew it would be hard to find a hotel. We rang the day before to confirm that it would be ok to leave the car in the car park early in the morning to head to Twickenham as you cant book in until late afternoon and we knew we wouldnt be back until late. We had a lovely day at the rugby and turned up to check into the hotel, tired and wet at about 8.30 - 9 pm to be told that Booking.com had cancelled our booking. This we knew to be untrue as we had access to our emails and checked there and then and there was no confirmation of this. There was also another couple with the same problem. Unfortunately there were no rooms anywhere in the vicinity. The man on reception was also waiting tables in the restaurant and didnt seem to know what to do. He rang around for about an hour and said he had found us a room in another hotel and booked us a taxi. After paying £12 for the taxi we arrived at the new hotel to be told that she had not spoken to anyone and had no rooms. She rang the raintree and spoke to the man on reception again who gave her the number he had rang. It turned out to be a hotel in Nottingham!!! Not much use when you are in Thames Ditton. I spoke to the man on the phone who told us to get back in the taxi and return to them. He was totally out of his depth. In the end the lovely receptionist at The White Horse in Hampton Wick sorted us out with another hotel. We have since been in touch with Booking.com who inform us that they did not cancel our booking and that the hotel was at fault. We didnt get to bed until past 11 oclock that night and were so stressed that we were unable to sleep. We ended up cutting the break short and going home first thing in the morning. Only given a rating of one because you cannot give a zero!!
- Official Description (provided by the hotel):
- All the rooms are of high quality, designed interiors, well maintained and serviced - charming & contemporary. We provide adding a touch of homeliness to our guests and provide a service second to none. Raintree is an ideal retreat for business or leisure traveller. ... more less