Stayed here recently with friends. It was the cheapest option in the area and as we only needed a bed for the night and nothing fancy we booked the Raintree.

The gentleman that greeted us wasn't terribly friendly, but was very accommodating to our needs and showed us to our room and explained that breakfast would be a packed-breakfast left in the room later in the evening - this suited us fine.

The rooms looked ok, but have not been fully finished off. In the two rooms I saw, none of the wardrobe doors would shut and in one of the bathrooms the drawers were full of old door handles. The beds had a dip in the middle, which meant my partner and I slept squashed together. The covers and towels felt a little grubby; they were all a little grey and the bins hadn't been emptied from the last occupants (and when I say bin - I mean giant yoghurt pot). We had to sleep with the windows firmly shut to keep out the noise from the road and the restaurant below, which meant the room was incredibly hot - luckily the owners have put fans in the rooms.

We didn't eat at the restaurant, but went down the road to a fantastic pub called Harts Boatyard - this I can highly recommend.

The Holiday Inn, Kingston upon Thames, was unable to extend my reservation so the Front Office staff recommended the nearby Raintree. I was advised that it was owned by the same person who owned the Holiday Inn property and that it offered a similar standard of accommodation. My high expectations were quickly destroyed when I arrived. The accommodation is basically B&B and comprises a handful of rooms off a gloomy corridor on the first floor of what used to be a small corner pub that is now an Indian restaurant. Its noisy because its located on the main road. The room decor and bathroom looked very DIY and grubby. Breakfast comprises a roll and an item of fruit served on a plate in the room. This hotel is totally overpriced. I had to pay in full in advance and after staying there I can see why. Parking is limited to about 5 vehicles.
I can't believe that the positive reviews in Trip Advisor were impartially written by anyone who actually stayed there.

Firstly I didn't stay here, I live locally, but was looking for a takeaway. So did the usual takeaway call, ordered a simple chicken korma. When I arrive I'm presented with a box of orange sauce and 2 eggs, having complained they told me that I said egg curry which I find hard to believe as I don't like egg curry. Once I actually got the right dish it was basically a soup and it certainly wasn't worth 8 pounds. So my advice go elsewhere.

The accomodation entrance is on the side of the building which also doubles as the back door to the kitchens. When we arrived we were given the key and told where to go. Inside the external door boxes of takeaway trays were stacked by the wall, the lobby linked the kitchen to a store room and the carpet was black with trodden in grease and covered in litter, as were the stairs to the rooms. The room was filthy, I wrote my name in the dust on the bedside cabinets and the top of the fridge, I have no doubt it will still be there. Breakfast was supposed to be off site at the holiday in as stated on our booking e mail. When we arrived (and had paid) we were informed that this contract had been cancelled and so breakfast would be put in our room each evening. Breakfast constituted a muffin, a coissant (wrapped in Bacofoil) a banana, a splat of butter in a dish under clingfilm but with no knife, and a carton of Kia Ora. When we complained about the breakfast the manager shrugged, just that and nothing more. No bin, Two cups, one spoon and one saucer, no coffee but milk and sugar for a day but then no refills. No information, no fire procedure, no extinguishers. Bad smells (including the pillows) no standards, no intention to put it right and not a care in the world. These people don't deserve your business, Just don't go.