The Holiday Inn, Kingston upon Thames, was unable to extend my reservation so the Front Office staff recommended the nearby Raintree. I was advised that it was owned by the same person who owned the Holiday Inn property and that it offered a similar standard of accommodation. My high expectations were quickly destroyed when I arrived. The accommodation is basically B&B and comprises a handful of rooms off a gloomy corridor on the first floor of what used to be a small corner pub that is now an Indian restaurant. Its noisy because its located on the main road. The room decor and bathroom looked very DIY and grubby. Breakfast comprises a roll and an item of fruit served on a plate in the room. This hotel is totally overpriced. I had to pay in full in advance and after staying there I can see why. Parking is limited to about 5 vehicles.
I can't believe that the positive reviews in Trip Advisor were impartially written by anyone who actually stayed there.

Firstly I didn't stay here, I live locally, but was looking for a takeaway. So did the usual takeaway call, ordered a simple chicken korma. When I arrive I'm presented with a box of orange sauce and 2 eggs, having complained they told me that I said egg curry which I find hard to believe as I don't like egg curry. Once I actually got the right dish it was basically a soup and it certainly wasn't worth 8 pounds. So my advice go elsewhere.

The accomodation entrance is on the side of the building which also doubles as the back door to the kitchens. When we arrived we were given the key and told where to go. Inside the external door boxes of takeaway trays were stacked by the wall, the lobby linked the kitchen to a store room and the carpet was black with trodden in grease and covered in litter, as were the stairs to the rooms. The room was filthy, I wrote my name in the dust on the bedside cabinets and the top of the fridge, I have no doubt it will still be there. Breakfast was supposed to be off site at the holiday in as stated on our booking e mail. When we arrived (and had paid) we were informed that this contract had been cancelled and so breakfast would be put in our room each evening. Breakfast constituted a muffin, a coissant (wrapped in Bacofoil) a banana, a splat of butter in a dish under clingfilm but with no knife, and a carton of Kia Ora. When we complained about the breakfast the manager shrugged, just that and nothing more. No bin, Two cups, one spoon and one saucer, no coffee but milk and sugar for a day but then no refills. No information, no fire procedure, no extinguishers. Bad smells (including the pillows) no standards, no intention to put it right and not a care in the world. These people don't deserve your business, Just don't go.

Booked through laterooms.Was told although not ensuite I had sole use of bathroom across the hall. Arrived at 7pm room was not ready and they offered me a free drink. Then later when I dined in the restaurant they charged me for the drink! This b and b is run and staffed by asians.Woke up and went to get washed -someone was in the bathroom! When eventually the bathroom was free it was dirty with pubic hair everywhere - plastic bags - faeces in the toilet pan and a smell to go with it . I declined to use it. Went for breakfast -breakfast not on site! 1/2 mile walk away at another hotel.No one available at raintree to complain to not sraffed. Tried calling telephone number no reply, Book somewhere else.A disgrace.Offers 15% off restaurant and free drink to guest -gues what no free drink -no 15 % discount. No fire and safety details in room - no emergency number no staff available from 12 pm to 11 am - if there was a fire you would die in your room do not come to this b and b