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“Faith in humanity” 5 of 5 stars
Review of Premier Inn Epsom North

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Premier Inn Epsom North
272 Kingston Road | Ewell, Epsom KT19 0SH, England   |  
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Rooms from £64
Ranked #2 of 7 Hotels in Epsom
Lichfield
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Faith in humanity”
5 of 5 stars Reviewed August 17, 2012

Went down to London for my sons birthday, spending first day in London (tube from Merton) and the second day around Hampton Court Palace. After a long fisrt day in London, we arrived back to where my car was parked in Merton, only to find a parking ticket as I was on the wrong part of the road - thinking it was a Friday, some areas you can only park on a Tues / Thurs, and other combinations - quite confusing after having a long drive! However, even after that put a bit of a dampner on the day (had been really good until then), faith was restored in humanity when we checked in to reception. The gentleman who booked us in was really helpful and couldnt do enough - even going on to the computer and printing out directions to Twickenham as my son wanted to go to a Zizzi's restaurant.
Room was clean and comfortable, the only negative being that the childs bed is really just a mattress put on to the floor.
Being very tired, we decided to eat in the restaurant on the night and go to Zizzi's the day after. My son and wife are veetarions and my son especially is a fussy eater - but the both LOVED the food and service. The following morning, they also loved the breakfast - and again, very friendly / jolly service from whom i believe to be the hotel manager.

we will definitely stay there again next time we are in London!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholaCarrington, Manager at Premier Inn Epsom North, responded to this review, August 23, 2012
Thank you for taking the time to leave such great feedback regarding your stay with us. We aim to the highest standards and we are happy to see that we met them for you. I will be passing on all comments to the Pub and my team, We all hope that your son had a great Birthday and we look forward to welcoming you back when you next visit London.
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129 reviews from our community

Traveler rating
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    18
    4
    4
See reviews for
58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2012

We stayed here with my family In July and it was an excellent experience. The rooms were clean with clean bathroom, both breakfast and evening meal in a pub were very good, The staff were all incredibly helpful,always took their time to check things are ok with our stay,very good price, I would recommend this hotel to anyone, Thanks a lot

Room Tip: Book early online will get very good price
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicholaCarrington, Manager at Premier Inn Epsom North, responded to this review, August 23, 2012
Thank you for taking the time to leave feedback regarding your recent stay with us here at Epsom North Premier Inn. We are happy to hear that we met your expectations and that you enjoyed your stay with us, we hope to see you again in the near future.
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Fribourg
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2012

Stayed for 2 nights during the Olympics.Very clean and comfy room,lovely breakfast in pub,the reception team were so attentive and friendly interested in where we were planning to go and how was our day had been on our return ,great connection from stoneleigh station to London which it takes 25 mins, definitely will stay again in future

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerifAzemi, Manager at Premier Inn Epsom North, responded to this review, August 16, 2012
Thank you for taking the time to post your review of Premier Inn Epsom North on Trip advisor.

I was delighted to read that you had an enjoyable experience. I am very fortunate to be working with such fantastic team and have passed your praise on to my whole team, who were equally delighted to hear it. It is always wonderful to hear such positive feedback.

We look forward to welcoming you back in the near near future
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Dubai, United Arab Emirates
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2012

I came to London from Dubai for a week and my GF booked this hotel for a reasonable price..even though its a busy season coz of Olympics,staff at this branch was still giving all the information required for us to know...

Rooms are huge, Nice and clean.. and Breakfast in the pub next door was extremely amazing...
All the staff members we encountered always had a big smile on their faces and in particular the man on reception- Danny who checked us in was exceptionally good... he helped us in our luggage and knew about the local area very well... thanks to him for Italian restaurant advice..My GF loved it... :)

Overall i will say a superb service... and would love to come back here again....

Room Tip: When you book a room please call in advance to double confirm the type of the room and staff will ma...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerifAzemi, Manager at Premier Inn Epsom North, responded to this review, August 14, 2012
Thank you so much for your taking time to write a postive review about our hotel, I am glad to hear that you had a pleasant stay and was satisfied with our service and enjoyed your breakfast. I am so proud of dani and the way he always looks after the guests, it is so rewarding for the team and my self to hear that you enjoyed your stay with us and we are looking forward to welcoming back soon.
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Amsterdam
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 7, 2012

£107 for a one night stay - outrageous! I would have expected a decent 4 star hotel at that price, rather than a mediocre 3 star motel.Room was large and clean, but very basic, certainly not worth the amount we paid. No safe, no phone. Bathroom ok, large clean towels. As previous reviewer mentioned the receptionist was friendly and helpful. In hindsight we should have checked on Internet as deals were available for 30 quid cheaper.

Room Tip: Check prices carefully on Premier Inn website
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Social Media at Premier Inn Epsom North, responded to this review, July 10, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants, and we sincerely apologise that on this occasion we failed provide this. Our pricing policy works in the same way as many airlines where prices are driven by market conditions at the time. Although prices may increase at times of demand, they may also reduce on nights which are less busy. We do have a Team who closely monitor all hotels to ensure they are competitively priced as we always try and give you the best value for money.

We hope to welcome you back to Premier Inn in the future.
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Ashbourne, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 8, 2012

This isnt the best Premier Inn hotel I have stayed in, however it was as expected very clean and comfortable. I stayed with colleagues who were working in the area, check in was efficient and the staff helpful and friendly. The room was very spacious and the bed was huge and very comfy. The bathroom was very clean and of decent size, with good working shower (over bath), towels and shower/hand gel. We were a little noisy after a late night out and were asked by the staff (quite rightly) to quieten down and respect others in the hotel, it was good to see that they value their customers. I had the vegetarian breakfast, this was nicely cooked and i didnt have to wait long. There was also plenty of cereal, muffins, fruit to choose from too. Our stay was only ruined by the fact that two of my colleagues had their vehicles broken into during the early evening. However i dont think this is a regular problem as the police said that there had not been any other recent reports. The staff were helpful to my colleagues and supported them with contacting the police. I dont think this should put people off staying here but do not leave valuables in your car!

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerifAzemi, Manager at Premier Inn Epsom North, responded to this review, June 16, 2012
Thank you very much for your review and our team is gald to hear that you enjoyed the stay at our branch. We are deeply sorry that somebody broke in to your collegues car but we have already discussed the matter with the police and gave them all the necessary details they required from us. This is one of the rare case as in the last two years we havent had any incident like this but I would still like to apologize for the problem & stress your collegues had.
I am very happy that you are satisfied with our branch staff member services and the food quality and hope to welcome you again in near future.
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Falmouth, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2012

Very comfortable room with huge bed, but agree with other reviewers that the children's beds are uncomfortable - we took sleeping bags to use as extra padding. The staff were helpful, especially in the restaurant in adjacent pub (old fashioned, but does the job) and the breakfasts were really good value for money, especially as the kids ate free! A good place to stop over for a couple of nights as long as you take something to make children's beds bearable!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerifAzemi, Manager at Premier Inn Epsom North, responded to this review, June 16, 2012
Thank for writing the review about our branch. I do apologize for the inconvenience caused during your stay in regards to kids bed. I will definetaly investigate this matter but over all i am glad that you did enjoyed the pub food and breakfast and satisfied with our staff services.
Thank you once again & would like to welcome you in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Epsom North

Address: 272 Kingston Road | Ewell, Epsom KT19 0SH, England
Phone Number:
Location: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Free Parking Restaurant Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Epsom
Price Range (Based on Average Rates): $
Number of rooms: 30
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