This Premier inn was handily situated for our destination, Epsom Racecourse, and easy to find. The general manager greeted us at reception and was extremely cheerful, polite and helpful. She went out of her way to help and even called a local restaurant to see if we would need to book. Much better service than I usually expect from a budget chain hotel.
The room was clean, spacious and surprisingly quiet. The bed was one of the most comfortable I have ever experienced in a hotel. Overall, service and accommodation were excellent for the price.
Sadly, the efforts of the hotel staff and management are let down a bit by the attached pub which acts as bar and restaurant for the hotel. When we stayed, two of three real ales were not on. They ran out of lime juice. They ran out of the whisky I had been drinking after one glass. The carvery was only partly open and the rest of the menu was not being served. All small things, but together they gave the impression of a once decent business slowly beginning to slide downwards. A shame, as the hotel itself is very good.
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